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paulg15
Beginner
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Message 11 of 27

Re: Cold weather rendering my infinity 2 unusable

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1. Product name:BT Home Hub
2. Serial number:+068343+NQ42582157
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 04:05:22
6. Data rate:15921 / 65296
7. Maximum data rate:15750 / 73673
8. Noise margin:5.8 / 6.0
9. Line attenuation:0.0 / 19.3
10. Signal attenuation:0.0 / 19.4
11. Data sent/received:259.5 MB / 183.0 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes

 

 

Those are the stats. As i said i've had the same engineer at my home 3 times and he's confirmed there is nothing

wrong with my line or any of my equipment ( although bt sent me a new hub for some reason weeks ago and it solved nothing)

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Distinguished Sage
Distinguished Sage
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Message 12 of 27

Re: Cold weather rendering my infinity 2 unusable

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can you run btspeedtester and when first test completes run diagnostic test and post results 



btspeedtester



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paulg15
Beginner
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Message 13 of 27

Re: Cold weather rendering my infinity 2 unusable

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I click further diagnostics & some kind of test runs then i get :

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: Cannot forward after response has been committed
	org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1078)
	org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:396)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:232)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
	org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.16 logs.

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paulg15
Beginner
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Message 14 of 27

Re: Cold weather rendering my infinity 2 unusable

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just did it again and got

 

Home Image not loadedTesting Image not loadedSystem Error Image not loaded
  
FAQ

null

You appear to have not logged on as speedtest@speedtest_domain. In order to run the next test you should login as speedtest@speedtest_domain.

Please wait while you are redirected..

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Distinguished Guru
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Message 15 of 27

Re: Cold weather rendering my infinity 2 unusable

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Are your problems when using wifi or wired ethernet?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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paulg15
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Message 16 of 27

Re: Cold weather rendering my infinity 2 unusable

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Both. I have a laptop and set top box with wired connections and my phone using wifi.

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Distinguished Guru
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Message 17 of 27

Re: Cold weather rendering my infinity 2 unusable

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Can you try this Speedtest please, to see if it shows the problem? http://www.thinkbroadband.com/speedtest/speedtest2.html
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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paulg15
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Message 18 of 27

Re: Cold weather rendering my infinity 2 unusable

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Message 19 of 27

Re: Cold weather rendering my infinity 2 unusable

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Ouch. so you need the mods to ask Openreach to change the backplane
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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paulg15
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Message 20 of 27

Re: Cold weather rendering my infinity 2 unusable

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Yeah, thats what the engineer told me. He said the fault was either the card or backplane. Card was changed and the problem still persists so only the backplane remains. Indian tech support though are adamant the problem has been fixed

and wont listen.

 

up until you just said backplane i could have sworn he said backplate Smiley Very Happy

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