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Message 11 of 21

Re: Broadband

CDDFE9AE-4C8F-479C-B7FA-5F10BD6A3993.jpeg

we have never used these plugs before the engineer made the suggestion ?? 

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Message 12 of 21

Re: Broadband


@Ang1wrote:

CDDFE9AE-4C8F-479C-B7FA-5F10BD6A3993.jpeg

we have never used these plugs before the engineer made the suggestion ?? 


@Ang1  for you to get some help we need some specific information, go to Advanced Settings:

BT Hub Adv Settings.jpg

 

 

Then click Technical Log:

BT Hub Tech Log.jpg

 

 

Login using the password on the card on the router or on the back of the router, and copy and past, or take a screen shot of the data you see on the screen.

I hope that helps.

Kind Regards
CJT80
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Message 13 of 21

Re: Broadband

Hi .... I have these details now ... is there anything I should blank out before posting ?? Thank you 👍🏽

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Message 14 of 21

Re: Broadband

Just going to go for it I’ve blanked out some info don’t know if it’s required so just let me know ... thanks for any help 😩

1CA72465-DD56-4BB5-871C-9FEF9783B458.jpeg

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Message 15 of 21

Re: Broadband

9265196E-9572-4518-AA9C-D4437C7D305C.jpeg

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Message 16 of 21

Re: Broadband

D7F60AEF-B809-4F00-B61A-F693306F2C2A.jpeg

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Message 17 of 21

Re: Broadband

Hi ,

Is your router plugged into the 'master' socket and if so does it have separate sockets for both DSL and PHONE, if not, are you using DSL filters on sockets with phones /devices connected? In either scenario some times there is a cable wired to pin 3 (the ring wire) on the master/extensions. in most scenarios this is no longer required, but if in place this can propagate interference of various types into the phone cabling in your home.

I personally hate power line and avoid it whenever possible in favour of a good old fashioned wired ethernet connections

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Message 18 of 21

Re: Broadband

Thanks for this although I have no idea what you said l ..  this is what it looks like 

7FD47D6E-3C86-4002-89E6-107173C08A07.jpeg

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Message 19 of 21

Re: Broadband

Looking at the information you have posted you have a good stable connection for 11 days.  Your connection speed of 76/20mb is very good for your attenuation and you have had your speed boosted by the activation of G.INP.  Also looks like you must be finding connection better as you have downloaded 472gb of data

i would think about selecting the wireless channels manually instead of leaving on auto.  Probably use a wifi analyser on phone to see networks in use near you and channels being used and try and select a free or less congested channel



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Message 20 of 21

Re: Broadband

Thanks for your reply I really you taking the time .. your suggestion on the “wireless” is that something I can I myself 🙈

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