As you can see below, my speeds are well above average for 38mb which I am apparently paying for. However, when my line was tested by the engineer he said I was getting nearly 80mb and had apparently been upgraded for free. So, basically, I'm a bit confused. I don't know whether my broadband is underperforming (if it is 76mb) or whether it's dramatically overperforming (if it is 38mb). Any advice would be brilliant!
with these speed results you must be on infinity 2
if you have hh5 can you go to troubleshooting then helpdesk and post stats
That's good to know, in a way. Here are the stats if this means anything!
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ52027838|
|3. Firmware version:||Software version 184.108.40.206.220.127.116.11.11 (Type A) Last updated 23/09/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 01:44:55|
|6. Data rate:||19999 / 79623|
|7. Maximum data rate:||25906 / 79765|
|8. Noise margin:||15.1 / 6.5|
|9. Line attenuation:||12.5 / 11.2|
|10. Signal attenuation:||12.7 / 11.2|
|11. Data sent/received:||847.7 MB / 18.8 GB|
|12. Broadband username:||firstname.lastname@example.org|
|13. BT Wi-fi:||No|
|14. 2.4 GHz Wireless network/SSID:||To Infinity and Beyond...|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||To Infinity and Beyond...|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||54:64:d9:1a:8f:32|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
as you can see from your data conenction rate you are virtually on infinity 2 max of 80/20mb
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection
Are you running the test wired or wireless from computer to router (HomeHub?).
The slowdown you are seeing could easily be due to wireless connection.