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Iggy82
Newbie
244 Views
Message 1 of 6

Confused... Does infinity require a special line fitted from the cabinet?

Note: I do have a phone line at my house although it is inactive.

 

So back in May when I moved into my new property, BT informed me that I could have Infinity so I signed up.  However, Openreach phoned to say they were having problems getting the line to my property and would need to dig up my shared driveway (shared with 9 other properties) to remedy.  I'd need permission from every homeowner in who shared the driveway so I gave up at this point as a lot of us rent and thus would need permission from the landlord.

 

Today, I have an Openreach engineer fitting standard up to 8mb broadband (which is rubbish as our local exchange is miles way so I can only get up to 2.5MB).  I've just been talking to the engineer and he said I should be able to get Infinity through the existing phone line,  he couldn't understand why BT were trying to get a new line to the property when there was an existing phone line already.

 

Does anyone understand what's going on?  Could BT have instructed Openreach to be fitting a FTTP/FTTH line rather than use the standard phone line from the cabinet? (FTTC)?  I'm confused and now wondering if I could be on a Infinity package after all!?

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5 REPLIES 5
Distinguished Guru
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Message 2 of 6

Re: Confused... Does infinity require a special line fitted from the cabinet?

What does the DSL checker say is available for your phone line? www.dslchecker.bt.com
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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Confused... Does infinity require a special line fitted from the cabinet?

it's the same line from your home to the street cabinet for infinity  enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Iggy82
Newbie
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Message 4 of 6

Re: Confused... Does infinity require a special line fitted from the cabinet?


@ray_dorset wrote:
What does the DSL checker say is available for your phone line? www.dslchecker.bt.com

WBC FTTP and ADSL Max.

 

So it does seem they were trying to install a new fibre line to the premises which they couldn't.  And no ADSL2/FTTC here according to that page, so I guess no standard Infinity (FTTC) is available, only Infinity 2 (FTTP)

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Distinguished Guru
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Message 5 of 6

Re: Confused... Does infinity require a special line fitted from the cabinet?

You should talk to the landlord. FTTP is a great asset and would increase the desirability of the property. Infinity 3 and 4 are available for FTTP - up to 300Mbps 🙂

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Sage
Sage
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Message 6 of 6

Re: Confused... Does infinity require a special line fitted from the cabinet?

Correct FTTP is the option offered. I'd snatch their hand off for that!

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