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Newbie
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Message 1 of 12

Confused about my recent fibre upgrade in my area

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We've recently had fibre installed in my area - the maximum we've been able to get up until now has been 10mbps via BT so I'm really keen to upgrade as soon as possible.

I've been contacted by Gigaclear to say that it is now live and that they can now come and set it up for us.

Does this mean that BT can now make use of the fibre and offer us the new packages also? It seems like BT aren't offering us any fibre packages yet...

Am I better off just switching to Gigaclear or do BT usually start using the fibre infrastructure soon after?

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Confused about my recent fibre upgrade in my area

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BT don't use the Gigaclear infrastructure. If you want to switch to fibre you will need to move to Gigaclear.

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Newbie
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Message 3 of 12

Re: Confused about my recent fibre upgrade in my area

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Just to double check, I think it's Openreach that's been doing the fibre installation. Are you saying that BT won't have access to this fibre?

If so, thanks, I'll have to go with Gigaclear, I would have preferred to stay with BT though 😞

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Confused about my recent fibre upgrade in my area

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as @licquorice  said you will need to change ISP to Gigaclear.  if you are still in contract to BT then there will early termination penalties on switching



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Distinguished Sage
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Message 5 of 12

Re: Confused about my recent fibre upgrade in my area

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@amz543 wrote:

Just to double check, I think it's Openreach that's been doing the fibre installation. Are you saying that BT won't have access to this fibre?

If so, thanks, I'll have to go with Gigaclear, I would have preferred to stay with BT though 😞


It will either be Openreach doing the fibre in which case BT will have access or Gigaclear in which case they won't. It won't be Openreach providing it for Gigaclear.

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Newbie
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Message 6 of 12

Re: Confused about my recent fibre upgrade in my area

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Ah thanks for the clarification, I think this is Openreach infrastructure and perhaps Gigaclear are just first to provide the new packages. Hopefully BT will be doing it soon then.

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Distinguished Sage
Distinguished Sage
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Message 7 of 12

Re: Confused about my recent fibre upgrade in my area

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just enter phone number and keep checking to see if fibre appears  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Message 8 of 12

Re: Confused about my recent fibre upgrade in my area

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@amz543 wrote:

Ah thanks for the clarification, I think this is Openreach infrastructure and perhaps Gigaclear are just first to provide the new packages. Hopefully BT will be doing it soon then.


No. As far as I'm aware Gigaclear provide their own infrastructure, and don't use Openreach.

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Newbie
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Message 9 of 12

Re: Confused about my recent fibre upgrade in my area

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Ah I see, thanks again for that info, I'll get to the bottom of who is actually doing installation. Cheers.

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Expert
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Message 10 of 12

Re: Confused about my recent fibre upgrade in my area

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Hi @amz543 ,

As a matter of interest where are you located please ?

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