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Moderator
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Message 21 of 29

Re: Congestion on infinity 1 line

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Hi @SteveTheChef

 

Cheers for the update.

 

Run one test for me on the BT wholesale speed test site I will be in touch shortly.

 

Stuart

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SteveTheChef
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Message 22 of 29

Re: Congestion on infinity 1 line

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test 30-12-17.pngThanks for the call, I thought it would drop towards the evening. here is what i got just now

will keep monitoring it

 

Thanks 

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Moderator
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Message 23 of 29

Re: Congestion on infinity 1 line

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Hi @SteveTheChef

 

I just ran the tests on my side to I can see the result on there.

 

I will need to run this past our suppliers again as the first fix hasn't sorted it.

 

They arent available now until Tuesday, would you be available to take a call Tuesday evening?

 

Thanks

 

Stuart

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SteveTheChef
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Message 24 of 29

Re: Congestion on infinity 1 line

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Hi Stuart

I’m away on business next week until Friday, I will be free Friday evening and the weekend if that’s any good

Thanks
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Moderator
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Message 25 of 29

Re: Congestion on infinity 1 line

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Hi @SteveTheChef

 

I'll be out of office Friday evening but I can call you on the Saturday if that works ok.

 

I'll do my best to keep you updated of any changes in the meantime, so you're aware of whats happening.

 

Cheers

 

Stuart

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SteveTheChef
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Message 26 of 29

Re: Congestion on infinity 1 line

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Yes Saturday is fine, gives me a chance then to run a speed test at peak times in the evening on Friday before we speak then

Thanks
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SteveTheChef
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Message 27 of 29

Re: Congestion on infinity 1 line

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Hello  @StuartH

 

Just a quick update before our chat tomorrow. I dont know if you have spoken with bt wholesale since our last conversation. Just ran a speedtest and dl speeds are still slow. 

I will post a screenshot here for you and bt wholesale can see my last speedtest anyway. 

 

cheers 

Steve

 

test 5th Jan 18

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SteveTheChef
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Message 28 of 29

Re: Congestion on infinity 1 line

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Hi Stuart

Sorry I missed your call, hopefully your conversation with the suppliers today will have a resolution tomorrow

Thanks
Steve
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Moderator
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Message 29 of 29

Re: Congestion on infinity 1 line

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Hi @SteveTheChef

 

Thanks for taking my call today, it took a bit of time but now that the infrastructure work has been completed, I am pleased to hear the speeds have improved.

 

Should you need help again please post back in the community.

 

Cheers

 

Stuart

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