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Bobbydigital
Contributor
262 Views
Message 1 of 9

Connecting dropping.

So I have had this issue since 2017 and it's still here.

 

I have had,

  • BT engineer check inside the home. No issues
  • Newer faceplate was fitted BT for free as no fault was found inside and it didn't solve the issue.
  • Upgrade my cable to twisted type
  • New adsl filters
  • BT HH5 & HH6 (doesn't change anything)

Line is the same in the test socket and line is quiet with the phone test.

 

 

10/05/2019 - 01:02
16/05/2019 - 10:32
26/05/2019 - 11:24
31/05/2019 - 23:09
31/05/2019 - 23:20
31/05/2019 - 23:26
01/06/2019 - 14:30

 

Connect drops out randomly, sometimes taking 5 minutes or so to get back online.

I only see the dropouts at the time of using the computer, so potnetially there's more.

I use the internet for work so it's quite important that it works.

 

Telephone Number X on Exchange BROMLEY is served by Cabinet 68

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8076201971.4AvailableAvailable-- 
VDSL Range B (Impacted)8074.2201969AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 8--5.5 to 12.5Available---- 
ADSL MaxUp to 5.5--4.5 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)80     
Max Upstream Observed Speed (Mbps)20     
Observed Date2019-04-28     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date  

 

 

 

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8 REPLIES 8
Bobbydigital
Contributor
261 Views
Message 2 of 9

Re: Connecting dropping.

. Product name: BT Home Hub
2. Serial number: 3
3. Firmware version: Software version 4.7.5.1.83.8.264 (Type A) Last updated 01/03/19
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:21:37
6. Data rate: 19978 / 79904
7. Maximum data rate: 28287 / 94870
8. Noise margin: 10.1 / 7.0
9. Line attenuation: 9.1 / 9.3
10. Signal attenuation: 9.0 / 9.3
11. Data sent/received: 120.0 MB / 1.7 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-2FNM
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-2FNM
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 18:1e:78:1b:d5:00
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

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Distinguished Sage
Distinguished Sage
229 Views
Message 3 of 9

Re: Connecting dropping.

Not sure what you mean with you only see drops in connection when using pc.  Any drops in connection will be shown in the hub logs which you can search 'WAN'

with the number of connection drops in last couple of days you are very fortunate to still have max connection 80/20mb and not in a banded profile. Is it possible there is some electrical interference in your home that is causing the drops?



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Bobbydigital
Contributor
226 Views
Message 4 of 9

Re: Connecting dropping.

Thanks for the reply,

 

I live in flats so wondered if it was possible that other people using sockets etc could cause it.

 

The router sits on a woodern desk, it is not near any electrical equipment, nearest thing is about 4 meters away but I am not sure if that's a "safe" distance where interference wouldn't be an issue. 

 

There is quite a lot of cable between the socket and the router, some 15 meters of twisted rj11.

 

0.07

Mbps download

6.25

Mbps upload

 

from current tests.

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Bobbydigital
Contributor
167 Views
Message 5 of 9

Re: Connecting dropping.

Still an issue.

 

Has been cutting out a lot recently. The router stays orange for 5-10 minutes, internet works again for a short while and then cuts out again.

 

Have turned off the router.

Have reset the router. 

Have used HH5 & HH6

No difference. 

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Bobbydigital
Contributor
165 Views
Message 6 of 9

Re: Connecting dropping.

1. Product name:BT Home Hub
2. Serial number: 
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 01/03/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:05:02
6. Data rate:19139 / 79904
7. Maximum data rate:27624 / 94280
8. Noise margin:10.5 / 6.9
9. Line attenuation:9.0 / 9.2
10. Signal attenuation:8.9 / 9.2
11. Data sent/received:12.8 MB / 110.4 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-2FNM
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-2FNM
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:18:1e:78:1b:d5:00
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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Bobbydigital
Contributor
157 Views
Message 7 of 9

Re: Connecting dropping.

Telephone Number 0208  on Exchange BR is served by Cabinet 68

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8073.8201967AvailableAvailable-- 
VDSL Range B (Impacted)8071.8201966.3AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 8--5.5 to 12.5Available---- 
ADSL MaxUp to 5.5--4.5 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)80     
Max Upstream Observed Speed (Mbps)20     
Observed Date2019-04-28     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date19-06-2019   
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Bobbydigital
Contributor
104 Views
Message 8 of 9

Re: Connecting dropping.

Still a daily issue.

Moved the router into the room right next to the socket so it only needs 2 meters of rj45 rather than 20 meters.So basically moved the whole office into another room try and fix this connection issue.

It seems to be getting worse over time, router needs to be reset via the small button on the rear, general automatic restart doesn't work very well in terms of how long the connection stays stable for afterwards.

Hh5 or Hh6, doesn't make things better or worse.

Speeds drop to what the speedtests show as 0.05 mbps download but the upload stays at 15-20.

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Bobbydigital
Contributor
98 Views
Message 9 of 9

Re: Connecting dropping.

Telephone Number 0208 on Exchange BROMLEY is served by Cabinet 68

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8073.8201967AvailableAvailable-- 
VDSL Range B (Impacted)8071.8201966.3AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 8--5.5 to 12.5Available---- 
ADSL MaxUp to 5.5--4.5 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)80     
Max Upstream Observed Speed (Mbps)19     
Observed Date2019-07-17     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date09-07-2019      
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