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Will_Richards
Beginner
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Message 1 of 8

Connection Drop Outs (potentially related to gaming)

I have had a period of solid connections with no drop outs for the past few months, however, as soon as I return to playing Destiny (a PS4 game) a few days ago, my connection drops out and takes hours to fix itself. It used to do this a lot back when I played the game in around November, but then was fine until recently when we fixed the issue in about December. I strongly believe it is something to do with the game, which I am not going to stop playing due to this as it is my favourite game, so please don't suggest that as a solution.

My house has a BT Smart Hub (BTHub6) that was installed in mid-late 2016. My PS4 is connected via ethernet from a BTHomeSpot, which has always worked perfectly fine.

Is this an issue of the game? Its almost as if my internet cannot handle it, which is ridiculous as it is 2017 as well as the fact that my internet is 50mbs down and 20 up, more than enough for PS4 gaming.

No matter what we try with the Hub and Broadband Line we cannot fix it

Do I need to port forward for the game to prevent this issue or is there another way of fixing it? If I do need to PF, how do I do it?

Please leave your suggestions on how I can fix this
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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: Connection Drop Outs (potentially related to gaming)

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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Guru
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Message 3 of 8

Re: Connection Drop Outs (potentially related to gaming)

A modem/router should never drop a broadband circuit unless it has breached error rate thresholds or has submitted to a DDOS attack ... and that shouldn't happen if your NAT firewall is on. So if you're getting drops, there's an engineering reason, not a gaming reason. If you were getting freezes or unanswered data calls from the gaming server that's totally different in which case it may be them. Does the connection play youtube videos ok?
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Will_Richards
Beginner
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Message 4 of 8

Re: Connection Drop Outs (potentially related to gaming)

Not when it drops out, no. But it works perfectly fine when its up
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Distinguished Sage
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Message 5 of 8

Re: Connection Drop Outs (potentially related to gaming)

once you post the information asked for we can try and help you more
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Will_Richards
Beginner
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Message 6 of 8

Re: Connection Drop Outs (potentially related to gaming)

It has been confirmed to be a local issue in my area, a mere coincedence that it was when i started playing destiny. Should be fine as of tomorrow. Ill post if not
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Highlighted
Guru
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Message 7 of 8

Re: Connection Drop Outs (potentially related to gaming)


@Will_Richards wrote:
Not when it drops out, no. But it works perfectly fine when its up
But do youtube vids cause it to drop? ... that's the point.
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Will_Richards
Beginner
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Message 8 of 8

Re: Connection Drop Outs (potentially related to gaming)

No they dont
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