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RickiRolled
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Message 1 of 11

Connection Dropouts Everyday

So, I currently live in an extension off the main property and before getting a 2nd line installed i would use the main house broadband (home hub 5) but connection would always drop out and i believed it to be due to the thickness of the wall seperating the extension from main house which is considerably BIG! where we would only get the tip end of the wifi. I finally decided it was time we ordered our own broadband (home hub 6) an just before christmas 4 engineer appointments later we had a 2nd line into the extension and were connected but the nightmare disconnects still happen and "usually" between 10pm & 1am but can happen at anypoint these are just the most consistent timings. Now the disconnects usually blink orange for maybe 10-30 seconds and then comes back blue but can happen between 1 or 10+ times before it'll settle other times have been for upto 45 minutes and have gone green or purple on the hub. I recently reported this to BT and an engineer came out this week on Tuesday and did tests on the line and found a fault 69m away with noise on the line and got a cherry picker out same day and replaced the drop cable, I  was hopeful this was the end of the disconnects but everyday since it has dropped out exactly the same with no difference and i've heard of problems with the homehub 5 + 6  but is it too coincidental that both of our routers are naff? I check the router logs immediately after disconnects but too be honest i'm not techy enough where i can determine where it's telling me the problem so i'll put it below incase it helps.

 

Thanks in advanced for any help & replies.

 

 
 
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10 REPLIES 10
RickiRolled
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Message 2 of 11

Re: Connection Dropouts Everyday

22:06:51, 18 Jan.:HTTP UserAdmin login from 192.168.1.73 successfully

22:06:50, 18 Jan. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

22:06:48, 18 Jan. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

22:06:48, 18 Jan.ppp1:TR69 receiving InformResponse message

22:06:47, 18 Jan.ppp1:TR69 event found : 4 VALUE CHANGE

22:06:46, 18 Jan.ppp1:TR69 sending Inform message

22:06:44, 18 Jan.ppp1:TR69 event found : 4 VALUE CHANGE:

22:06:43, 18 Jan.ppp1:TR69 sending Inform message

22:06:41, 18 Jan.ppp1:TR69 creating new session with ACS

22:06:24, 18 Jan.:This Rule has been applied successfully: [id:147, InternalClient: 192.168.1.72, External Ports: (55192,0), Internal Ports: (55192,0), Protocol: UDP]

22:06:24, 18 Jan.:Adding port mapping rule by System

22:06:23, 18 Jan.:Updating port mapping rule (147) by System

22:06:21, 18 Jan.:This Rule has been applied successfully: [id:146, InternalClient: 192.168.1.72, External Ports: (3074,0), Internal Ports: (3074,0), Protocol: UDP]

22:06:21, 18 Jan.:Adding port mapping rule by System

22:06:21, 18 Jan.:Updating port mapping rule (146) by System

22:06:20, 18 Jan.:The LAN DHCP Server is active

22:06:17, 18 Jan.:The LAN DHCP Server is inactive

22:06:17, 18 Jan.: Deleting port mapping rule (145) by System

22:06:17, 18 Jan.:Updating port mapping rule (145) by System

22:06:17, 18 Jan.BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: 53,55 | DiscoverOption55: 1,3,15,6 | RequestOptions: 53,54,50,51,55 | RequestOption55: 1,3,15,6 | HostName: | VendorId:

22:06:14, 18 Jan.: DHCP Confirmation of Request

22:06:07, 18 Jan.wl0:IGMP join received for group 239.0.0.250 on interface wl0

22:06:07, 18 Jan.wl0:A WiFi device <C8:02:10:C1:A1:F3> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

22:06:07, 18 Jan.wl0:IGMP group 239.0.0.250 on interface wl0 started by 192.168.1.68

22:06:07, 18 Jan.wl0:IGMP group 239.0.0.250 on interface wl0 by 192.168.1.68 requested

22:06:07, 18 Jan.wl0:IGMP join received for group 239.0.0.250 on interface wl0

22:06:07, 18 Jan.:This Rule has been applied successfully: [id:145, InternalClient: 192.168.1.72, External Ports: (3074,0), Internal Ports: (3074,0), Protocol: UDP]

22:06:07, 18 Jan.:Adding port mapping rule by System

22:06:07, 18 Jan.:Updating port mapping rule (145) by System

22:05:35, 18 Jan.wl1: Device <84:38:38:75:2E:A0> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

22:05:35, 18 Jan.wl0: Device <4C:66:41:46:11:8C> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

22:05:35, 18 Jan.wl1:A WiFi device <84:38:38:75:2E:A0> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

22:05:35, 18 Jan.wl0: Device <C8:02:10:C1:A1:F3> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

22:05:35, 18 Jan.wl0: IGMP group 239.0.0.250 on interface wl0 ended by 192.168.1.68

22:05:35, 18 Jan.wl0: Device <84:38:38:75:2E:A0> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

22:05:16, 18 Jan.wl1: Device <B4:AE:2B:91:35:05> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

22:05:09, 18 Jan.ppp1: The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

22:05:09, 18 Jan.: Deleting port mapping rule (144) by System

22:05:09, 18 Jan.: Updating port mapping rule (144) by System

22:05:05, 18 Jan.BR_LAN:The LAN DHCPv6 Server is active

22:05:05, 18 Jan.BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

22:05:05, 18 Jan.BR_LAN:The LAN DHCPv6 Server is inactive

22:05:05, 18 Jan.BR_LAN:The LAN DHCPv6 Server is active

22:05:05, 18 Jan.BR_LAN:The LAN DHCPv6 Server is inactive

22:05:02, 18 Jan.BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

22:05:02, 18 Jan.BR_LAN:The LAN DHCPv6 Server is active

22:05:02, 18 Jan.ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

22:05:02, 18 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

22:05:02, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.BR_LAN: Allocated address = 2a00:23c4:430a:8f00:5a90:43ff:fec3:80e7 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

 
 
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RickiRolled
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Message 3 of 11

Re: Connection Dropouts Everyday

22:05:02, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f00::/56 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.ppp1: Allocated address = 2a00:23c4:430a:8f01:5a90:43ff:fec3:80e5 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:02, 18 Jan.BR_LAN:The LAN DHCPv6 Server is inactive

22:05:02, 18 Jan.ppp1:WAN DHCPv6 Mode : Statefull

22:05:01, 18 Jan.BR_LAN:The LAN DHCPv6 Server is active

22:05:01, 18 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

22:05:01, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.BR_LAN: Allocated address = 2a00:23c4:430a:8f00:5a90:43ff:fec3:80e7 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f00::/56 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated address = 2a00:23c4:430a:8f01:5a90:43ff:fec3:80e5 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

22:05:01, 18 Jan.BR_LAN:The LAN DHCPv6 Server is inactive

22:05:01, 18 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

22:05:01, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

22:05:01, 18 Jan.BR_LAN: Revoked prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.BR_LAN: Allocated address = 2a00:23c4:430a:8f00:5a90:43ff:fec3:80e7 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.BR_LAN: Allocated prefix = 2a00:23c4:430a:8f00::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f00::/56 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated address = 2a00:23c4:430a:8f01:5a90:43ff:fec3:80e5 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f01::/64 (valid time = 2026291200 / preferred time = 2026291200)

22:05:01, 18 Jan.ppp1:WAN DHCPv6 Mode : Statefull

22:05:00, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f00::/56 (valid time = 2026291200 / preferred time = 2026291200)

22:05:00, 18 Jan.ppp1: Allocated prefix = 2a00:23c4:430a:8f00::/56 (valid time = 2026291200 / preferred time = 2026291200)

22:05:00, 18 Jan.wl0:IGMP join received for group 239.0.0.250 on interface wl0

22:04:58, 18 Jan.ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

22:04:58, 18 Jan.ppp1:WAN DHCPv6 Mode : Statefull

22:04:58, 18 Jan.ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0

22:04:55, 18 Jan.ppp1:New DYN ROUTE is added [81.139.56.100/32 gw ]

22:04:55, 18 Jan.ppp1:New DYN ROUTE is added [81.139.57.100/32 gw ]

22:04:55, 18 Jan.ppp1: PPP: PPP INFO 81.139.57.100,81.139.56.100

22:04:55, 18 Jan.wl0:IGMP join received for group 239.0.0.250 on interface wl0

22:04:51, 18 Jan.ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

22:04:51, 18 Jan.ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

22:04:51, 18 Jan.:WAN: SENSING AUTO VDSL

22:04:51, 18 Jan.ppp1: PPP: PPP INFO

22:04:48, 18 Jan.ppp: PPP: IPCP_NAK

22:04:48, 18 Jan.ppp: PPP: CHAP_SUCCESS

22:04:47, 18 Jan.ppp: PPP: CHAP_RESPONSE

22:04:47, 18 Jan.ppp: PPP: LCP_GOOD_ACK

22:04:47, 18 Jan.ppp: PPP: LCP_REQUEST

22:04:47, 18 Jan.: PPPoE error: timeout

22:04:39, 18 Jan.:HTTP UserBasic login from 192.168.1.73 successfully

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imjolly
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Message 4 of 11

Re: Connection Dropouts Everyday

Try quiet line test. Dial 17070 option 2. Should be quiet and best with corded phone

 

if hh6 then go to advanced settings then technical log admin and post stats



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RickiRolled
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Message 5 of 11

Re: Connection Dropouts Everyday

Also currenlty there are only 5 devices that are connected to the hub:

 

- Xbox One X (Ethernet)

- Desktop PC (Ethernet)

- Xbox One (Wifi)

-Samsung S7 Edge 

-Samsung S5 

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RickiRolled
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Message 6 of 11

Re: Connection Dropouts Everyday

Thanks for the quick responce also i don't use a phone on my line but when the engineers came out there was noise but once they replaced the drop cable from the house to the box situated on the 2nd pole from the house they confirmed it had gone.

 

Product name: BT Hub 6A
 
Firmware version: SG4B1000B522
Firmware updated: 11-Jan-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 0 Hours 38 Minutes 33 Seconds
Data rate: 6.00 Mbps / 20.00 Mbps
Maximum data rate: 6988 / 27178
Noise margin: 6.8 dB / 9.4 dB
Line attenuation: 26 dB
Signal attenuation:
 
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 61446 MB Uploaded / 172058 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-TWQ8
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-TWQ8
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
 
Software variant: -
Boot loader: 7.33.1
 
Also the engineer told me to disable smart hub which made no difference incase that helps
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imjolly
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Message 7 of 11

Re: Connection Dropouts Everyday

This link explains why you need a landline phone. http://forumhelp.dyndns.info/broadband/adsl/needphone.html



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RickiRolled
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Message 8 of 11

Re: Connection Dropouts Everyday

Ok, I accept that but the mainhouse and their router use a phone and their dropouts still occur similar to ours so i'm going to assume this probably isn't the cause.

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imjolly
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Message 9 of 11

Re: Connection Dropouts Everyday

Sounds more like interference from something in the house - electrical - central heating or similar



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RickiRolled
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Message 10 of 11

Re: Connection Dropouts Everyday

Nothing else is on in either side of the household between the usual disconnect times of 10pm & 1am as everyone is normally asleep at these times except myself. Heating comes on 6am, midday & 6pm.

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