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zMiles
Newbie
209 Views
Message 1 of 4

Connection Speed

Since last saturday my PC has been getting 0-2 m/bs connection speed, while both my brothers are getting around 120 m/bs as the connection speed, with this I'm literally unable to do anything, as soon as I even go on google my ping shoots up to around 4000. This will happen with no one else in the house and only affects me, I've tried contacting BT twice and nothing has been resolved.
Also before anyone mentions it may be to do with my PC itself, on the tuesday I wiped everything but still the problem persists, what can I do to fix this? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Connection Speed

are you on fibre or adsl?

 

you need to post stats from your router and also btspeedtester diagnostic results

 

are you using wired or wireless conenction?

 

 



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zMiles
Newbie
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Message 3 of 4

Re: Connection Speed

Fibre

  • Download1.82Mb
  • Upload0.77Mb

Wireless

 

There's nothing wrong with the router though it's only effecting me

 

 

 

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Distinguished Sage
Distinguished Sage
190 Views
Message 4 of 4

Re: Connection Speed

that is very low speed for fibre and more like adsl

 

you need to post router stats to help members help you

 

you also need to run btspeedtester diagnostic test with wired conenction

btspeedtester

 

if you are using wireless have you tried using an ethernet cable and see if your connection improves?

 

have you tried updating the driver for your wireless card from manufacturers website and not rely on windows?



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