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nickp85
Beginner
2,969 Views
Message 1 of 6

Connection Throttling

Hello,

 

We have been with BT Infinity for a few years now and never ever had any issues before.

 

We connect at around 78mb down and 19mb up and our connection has always been super reliable.

 

I run a popular Twitch stream so my upload speed is vital.

 

This week it appears my connection is being throttled right when i start streaming at around 11am every weekday.

 

I have been streaming without issues since February 2016 so this has only just started happening this week.

 

I will have to cancel BT Infinity if this continues and change ISP to something else as i need this upload speed to remain at what we are paying for. I feel like i'm now being ripped off considering new customers get such a better deal than what we have and other ISP's are looking far better.

 

Is there anything i can do? Any person at BT i can talk to regarding checking if throttling is being enabled on our BT Infinity package?

 

My twitch stream is essentially a business so this is affecting my earning potential.

 

Any help is truly appreciated.

 

Thank you very much.

 

Nick

 

P.S My BT Infinity speed details below...

 

   

VDSL Range A (Clean)8068.12020--Available----
VDSL Range B (Impacted)78.250.72014.3--Available----
WBC ADSL 2+Up to 1--1 to 3.5Available--Yes
ADSL MaxUp to 1--0.75 to 2.5Available----
WBC Fixed Rate0.5 ----Available--Yes
Fixed Rate0.5 ----Available----
VDSL Multicast------Available----
ADSL Multicast------Available--

--

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5 REPLIES 5
nickp85
Beginner
2,965 Views
Message 2 of 6

Re: Connection Throttling

At 8am this morning...

http://www.speedtest.net/my-result/5331336302

Just now...

http://www.speedtest.net/my-result/5331699212

But it's the dropped frames when streaming that is the worst thing as it's affecting the people who are streaming my Twitch and YouTube channels.
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Distinguished Sage
Distinguished Sage
2,960 Views
Message 3 of 6

Re: Connection Throttling

Bt do not throttle conenctions anymore so there must be another cause  are you using wired or wireless to run your tests?  can you use a wired conection and run btspeedtster and when first test completes then run diagnostic test and post the results preferably here rather than a link

 

yo do realise that running a business on a residential line is not permitted by the T&C - or are you actually a business customer?



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Distinguished Sage
2,934 Views
Message 4 of 6

Re: Connection Throttling

No ISP will guarantee upload speeds have you other devices running at the same time as you are streaming
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Stockypotty
Aspiring Contributor
2,613 Views
Message 5 of 6

Re: Connection Throttling

Hi Nick,

 

We seem to be having the same - BT Infinity.

 

In the evenings it seems we're below 10mb download, in the morning past 9am we're seeing 75mb download.

 

Any chance you managed to fix this your side?

Thanks

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Distinguished Sage
2,606 Views
Message 6 of 6

Re: Connection Throttling

That would be congestion, not throttling.

I suggest you start your own thread.
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