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Bobbydigital
Contributor
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Message 1 of 33

Connection dropping out constantly

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Hello there,

 

I have an issue with my connection, it keeps disconnecting.

I have phoned and used BT live chat for the passed 3 months now, everytime I am told I have been put on to a stable line and the problem should be fixed, but nothing have been sorted yet.

 

 

Bought new adsl filters.

Bought higher quality twised copper exention cable.

Reset router.

Relocated router away from electrical divices.

 

BT changed the master socket to a new one.

BT engineers been out twice, no fault found in the home, both times an outside connection was said to be at fault.

 

The internet cuts out for say a minute at a time, the home hub 5 light will turn orange, orange with an orange "b" symbol and then back to blue.

 

Speed is good when it's working, but unreliable.

 

As I'm writing this message 01:25 I am unable to post because now the orange light is on the router, 3rd time within 10 minutes. Has been on/offline for the passed 20 minutes so has taken this long to get the message sorted!

 

 

 regards

 

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32 REPLIES 32
Distinguished Sage
Distinguished Sage
1,657 Views
Message 2 of 33

Re: Connection dropping out constantly

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Welcome to this user forum.

As this is a repeat fault, I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Its likely to be a few days before they respond.

 

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stoatsngroats
Aspiring Contributor
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Message 3 of 33

Re: Connection dropping out constantly

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Hi bobbydigital, we have been having almost exactly the same problem for the last month, and have had 2previous faults closed whilst online chat with teams based outside the UK. 

i am experiencing a fault at the exchange or otherwise outside of my home, have now raised 2 complaints direct to BT, one of which is 2 weeks old, and have had zero communication from BT.

I am looking at BT as poor in the extreme, and having been using their services for over 30 years with occasgaos, am beginning to think that their services have deteriorated markedly in the last year.

ofcom will be my next contact.

 

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Distinguished Sage
Distinguished Sage
1,637 Views
Message 4 of 33

Re: Connection dropping out constantly

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@stoatsngroats

I have also asked a moderator to offer you assistance after Christmas.

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stoatsngroats
Aspiring Contributor
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Message 5 of 33

Re: Connection dropping out constantly

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Thanks Keith!

i have chatted online today, and they have raised a fault again, but this appears to be ongoing, and I’m not hopeful of a resolution because we’ve had no improvement! 

Live had at least 10 drop outs just this mornings no!

but thanks to you again 😀

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Distinguished Sage
Distinguished Sage
1,610 Views
Message 6 of 33

Re: Connection dropping out constantly

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@stoatsngroats and @Bobbydigital

 

In both cases posted on this thread, the moderators take full ownership of the problem until its resolved, so its best to leave it to them, and not contact the helpdesk.

 

These are both repeat faults, so its unlikely that any of the forum members are going to be able to help.

 

Not sure when the moderators will be on duty next, but it should be on the 27th Dec at the latest.

 

 

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stoatsngroats
Aspiring Contributor
1,604 Views
Message 7 of 33

Re: Connection dropping out constantly

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Cheers again Keith, have a great Christmas Day today!

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Bobbydigital
Contributor
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Message 8 of 33

Re: Connection dropping out constantly

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Thanks for the replies, enjoy the holidays.

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Moderator
Moderator
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Message 9 of 33

Re: Connection dropping out constantly

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Hi @Bobbydigital and @stoatsngroats,

 

Welcome to the community forum. I'm sorry you're having difficulties in getting your service repaired. I'll be able to take a look at what is happening with the fault on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Bobbydigital
Contributor
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Message 10 of 33

Re: Connection dropping out constantly

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Also filled out the form PaddyB, thanks.
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