I’ve been experiencing frequent connection drops recently. Reported the fault a few times on the BT site over the last month or so.
I think the problem may be the BT Smart Hub 2, it’s had a burning smell for a long while but has remained stable for the most part over the last year or so.
This hub was a replacement for the same connection drops issue I was experiencing previously, and this hub fixed the problem for a long while - despite the smell.
I’d like to try a replacement to see if that will resolve this dropping connection issue. Can a mod here please arrange a replacement smart hub 2 for me?
This problem is frustrating for gaming as I am getting dropped out of matches. Tonight I spent 20 mins in a co-op session where I was 10 mins from the end, and the connection dropped. Meaning I have to restart from the beginning. After 5 mins or so of flashing lights the connection came back, and again the connection dropped again some 20 mins later. It’s dropped again a few more times before me finally posting here.
you need to phone CS 150 and ask for a replacement hub as you can smell some burning from your current hub
I’d rather deal with a mod on here as I have done before. I presume mods here can still arrange a replacement?
At least that was the case a few years ago.
Mods deal with cases that haven't been able to be resolved by the usual methods. A simple hub replacement can be dealt with by customer services.