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besmirched
Contributor
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Message 1 of 5

Connection dropping - please send replacement hub.

I’ve been experiencing frequent connection drops recently. Reported the fault a few times on the BT site over the last month or so.

I think the problem may be the BT Smart Hub 2, it’s had a burning smell for a long while but has remained stable for the most part over the last year or so.

This hub was a replacement for the same connection drops issue I was experiencing previously, and this hub fixed the problem for a long while - despite the smell.

I’d like to try a replacement to see if that will resolve this dropping connection issue. Can a mod here please arrange a replacement smart hub 2 for me?

This problem is frustrating for gaming as I am getting dropped out of matches. Tonight I spent 20 mins in a co-op session where I was 10 mins from the end, and the connection dropped. Meaning I have to restart from the beginning. After 5 mins or so of flashing lights the connection came back, and again the connection dropped again some 20 mins later. It’s dropped again a few more times before me finally posting here.

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imjolly
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Message 2 of 5

Re: Connection dropping - please send replacement hub.

you need to phone CS 150 and ask for a replacement hub as you can smell some burning from your current hub



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besmirched
Contributor
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Message 3 of 5

Re: Connection dropping - please send replacement hub.

I’d rather deal with a mod on here as I have done before. I presume mods here can still arrange a replacement?


At least that was the case a few years ago.

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licquorice
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Message 4 of 5

Re: Connection dropping - please send replacement hub.

Mods deal with cases that haven't been able to be resolved by the usual methods. A simple hub replacement can be dealt with by customer services.

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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Connection dropping - please send replacement hub.

Hi @besmirched,

Thank you for posting.

The quickest way to have your hub replaced is by calling 150 as suggested by @licquorice and @imjolly.

Please give them a call and let me know how you get on?

Thanks

Paddy

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