cancel
Showing results for 
Search instead for 
Did you mean: 
Saffiny
Aspiring Contributor
132 Views
Message 1 of 7

Connection drops every single morning without fail for 6+ months

currently my internet is back to disconnecting every night it seems between the hours of 1am and 6am, and NEVER any other time, this was happening for months, i had openreach come around, they said they couldnt find anything and that it might be BT that was throttling me, he called BT and was also advised a "lift and shift" was not required and so i just stuck with the disconnecting every 24 hours (always once, and only once) now recently, i think a week ago, my connection actually managed to stay up for 6 days in a row, as you can believe this was a huge shock after never having my connection stay up for longer than a day. which i thought after 6 months it had been fixed, sadly its gone back to its usual disconnect every 24 hours

 

things ive tried were, quiet line test being left on when the connection dropped, which resulted in no abnormal sounds, a new router which still had disconnects, complete new wiring and cables, as you can see in the image my router will only ever "go down" every 2 weeks and im well aware that's when BT themselves forcefully reboot it remotely, 

 

2019-09-22_09-00-31.png

 

Here is what my log currently says

 

0 Ratings
Reply
6 REPLIES 6
Saffiny
Aspiring Contributor
130 Views
Message 2 of 7

Re: Connection drops every single morning without fail for 6+ months

03:24:23, 22 Sep.

wl0.2:WiFi security settings have been successfully saved

03:24:23, 22 Sep.

wl0.1:WiFi security settings have been successfully saved

03:24:23, 22 Sep.

wl1.1:WiFi security settings have been successfully saved

03:24:20, 22 Sep.

:WAN DHCPv6 Client Prefix : 2a00:23c7:c080:ba00::/56 (valid time = 315360000 / preferred time = 315360000)

03:24:16, 22 Sep.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

03:24:16, 22 Sep.

ppp1:TR69 sending SetParameterValuesResponse message

03:24:16, 22 Sep.

ppp1:TR69 receiving SetParameterValues message

03:24:16, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

03:24:16, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

03:24:16, 22 Sep.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

03:24:16, 22 Sep.

ppp1:TR69 receiving InformResponse message

03:24:16, 22 Sep.

ppp1:TR69 event found : 4 VALUE CHANGE

03:24:16, 22 Sep.

ppp1:TR69 event found : 2 PERIODIC

03:24:15, 22 Sep.

ppp1:TR69 sending Inform message

03:24:14, 22 Sep.

ppp1:TR69 event found : 4 VALUE CHANGE

03:24:14, 22 Sep.

ppp1:TR69 event found : 2 PERIODIC

03:24:14, 22 Sep.

ppp1:TR69 sending Inform message

03:24:13, 22 Sep.

ppp1:TR69 creating new session with ACS

03:24:12, 22 Sep.

:WAN DHCPv6 Client Prefix : 2a00:23c7:c080:ba00::/56 (valid time = 315360000 / preferred time = 315360000)

03:24:11, 22 Sep.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

03:24:11, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:11, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:11, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:24:11, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

BR_LAN: Allocated address = 2a00:23c7:c080:ba00:aa9a:93ff:fe43:2cff (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

ppp1: Allocated address = 2a00:23c7:c080:ba01:aa9a:93ff:fe43:2cfd (valid time = 2026291200 / preferred time = 2026291200)

03:24:11, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

03:24:10, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

03:24:10, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:10, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:10, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:24:10, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

 

 

0 Ratings
Reply
Saffiny
Aspiring Contributor
129 Views
Message 3 of 7

Re: Connection drops every single morning without fail for 6+ months

BR_LAN: Allocated address = 2a00:23c7:c080:ba00:aa9a:93ff:fe43:2cff (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1: Allocated address = 2a00:23c7:c080:ba01:aa9a:93ff:fe43:2cfd (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:10, 22 Sep.

ppp1:WAN DHCPv6 Mode : Statefull

03:24:10, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:10, 22 Sep.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

03:24:09, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:09, 22 Sep.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

03:24:09, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:08, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:08, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:08, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:08, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:24:08, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 240000000 / preferred time = 0)

03:24:08, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 240000000 / preferred time = 0)

03:24:08, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:24:08, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:24:07, 22 Sep.

:WAN DHCPv6 Client Prefix : 2a00:23c7:c080:ba00::/56 (valid time = 315360000 / preferred time = 315360000)

03:24:07, 22 Sep.

ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0

03:24:07, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:07, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:24:07, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 240000000 / preferred time = 0)

03:24:07, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 240000000 / preferred time = 0)

03:24:07, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 240000000 / preferred time = 0)

03:24:07, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 240000000 / preferred time = 0)

03:24:07, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:06, 22 Sep.

:WAN: SENSING AUTO VDSL

03:24:06, 22 Sep.

ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.18.222]

03:24:06, 22 Sep.

ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.18.222]

03:24:06, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:24:06, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

03:24:05, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:24:05, 22 Sep.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

03:24:05, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:24:05, 22 Sep.

BR_LAN: Allocated prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:05, 22 Sep.

ppp1: Allocated prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:24:05, 22 Sep.

 

 

0 Ratings
Reply
Saffiny
Aspiring Contributor
127 Views
Message 4 of 7

Re: Connection drops every single morning without fail for 6+ months

ppp1: Allocated prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:24:05, 22 Sep.

ppp1:PPP: PPP INFO

03:24:05, 22 Sep.

ppp:PPP: IPCP_NAK

03:24:05, 22 Sep.

ppp:PPP: CHAP_SUCCESS

03:24:05, 22 Sep.

ppp:PPP: CHAP_RESPONSE

03:24:05, 22 Sep.

ppp:PPP: LCP_GOOD_ACK

03:24:05, 22 Sep.

ppp:PPP: LCP_REQUEST

03:24:05, 22 Sep.

:PPPoE error: timeout

03:23:49, 22 Sep.

:PPPoE error: timeout

03:23:40, 22 Sep.

:PPPoE error: timeout

03:23:36, 22 Sep.

:PPPoE error: timeout

03:23:31, 22 Sep.

ptm0.101:VLAN VLAN_DATA connected

03:23:31, 22 Sep.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

03:23:31, 22 Sep.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

03:23:31, 22 Sep.

dsl:VDSL link Up: Down Rate=67482Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

03:23:16, 22 Sep.

wl0:A WiFi device <40:40:A7:B2:9B:C0> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

03:23:14, 22 Sep.

:TR69 connectivity to (pbthdm.bt.mo) has failed

03:23:14, 22 Sep.

:TR69 unable to send Inform message

03:23:14, 22 Sep.

:TR69 event found : 4 VALUE CHANGE

03:23:14, 22 Sep.

:TR69 event found : 2 PERIODIC

03:23:12, 22 Sep.

:TR69 sending Inform message

03:23:10, 22 Sep.

:VLAN VLAN_DATA disconnected

03:23:09, 22 Sep.

wl0:Device <40:40:A7:B2:9B:C0> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

03:23:08, 22 Sep.

ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.18.222] is deleted

03:23:08, 22 Sep.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

03:23:08, 22 Sep.

ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.18.222] is deleted

03:23:08, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:23:08, 22 Sep.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

03:23:07, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:23:07, 22 Sep.

ppp1:TR69 creating new session with ACS

03:23:07, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:23:07, 22 Sep.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

03:23:06, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:23:06, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is active

03:23:06, 22 Sep.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

03:23:06, 22 Sep.

BR_LAN:The LAN DHCPv6 Server is inactive

03:23:06, 22 Sep.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

03:23:06, 22 Sep.

BR_LAN: Revoked prefix = 2a00:23c7:c080:ba00::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:23:06, 22 Sep.

ppp1: Revoked prefix = 2a00:23c7:c080:ba01::/64 (valid time = 2026291200 / preferred time = 2026291200)

03:23:06, 22 Sep.

ppp1: Revoked prefix = 2a00:23c7:c080:ba00::/56 (valid time = 2026291200 / preferred time = 2026291200)

03:23:06, 22 Sep.

dsl:VDSL Link Down: duration was 80849 seconds

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
126 Views
Message 5 of 7

Re: Connection drops every single morning without fail for 6+ months

can you post hub stats from advanced settings then technical log information

I am confused with connection drops every single day and my router will only ever 'go down' every 2 weeks



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Saffiny
Aspiring Contributor
125 Views
Message 6 of 7

Re: Connection drops every single morning without fail for 6+ months

I would love to know what this log is actually saying, also just to add, im well aware that power loads, and central heating can cause the router issues, but this happens at almost every time between 1am and 6am, for example last night it went down at 3:24am, tonight it might go down at 4am or 5am, it's completely random between 1 and 6, so it cannot be any issues related to central heating 

0 Ratings
Reply
Saffiny
Aspiring Contributor
122 Views
Message 7 of 7

Re: Connection drops every single morning without fail for 6+ months

sorry was just getting round to making that post :P, was going to make sure i dumped as much info as i could

 

1.png2.png

0 Ratings
Reply