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md111
Aspiring Contributor
433 Views
Message 1 of 6

Connection drops everytime it rains

We've been having an annoying problem for a long time now. Every time it rains our connection drops. When we received a new hub a while back I thought that may fix it but there was no change which ruled the Hub out of causing the problem

I did see an old thread on a similar issue but apart from testing the phone line for noise when it rains (which I have done and there is no noise) didn't contain much information to help, I think they got direct help.

Also as a secondary issue the Broadband speed has dropped below the Stay Fast speed and is now nearly at the same speed as upload

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Connection drops everytime it rains


can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information

Is your phone line still silent on quiet line test?

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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md111
Aspiring Contributor
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Message 3 of 6

Re: Connection drops everytime it rains

Product name:

BT Hub 6A

Serial number:

+084319+NQ62362260

Firmware version:

SG4B1000E020

Firmware updated:

24-Jun-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 51 Minutes 52 Seconds

Data rate:

15.00 Mbps / 22.40 Mbps

Maximum data rate:

21763 / 72245

Noise margin:

10 dB / 19.8 dB

Line attenuation:

29.9 dB

Signal attenuation:

18.8 dB / 29.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

65 MB Uploaded / 193 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-78FX

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-78FX

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:22:DE:2F

Software variant:

-

Boot loader:

7.33.1

Fullscreen capture 08072020 181705.bmp.jpg

 

 

 

 

 

 

Quiet line test is still silent

 

 

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Starwire
Recognised Expert
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Message 4 of 6

Re: Connection drops everytime it rains

Probably needs a drop wire change.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Connection drops everytime it rains

Connection time only 51min is that due to rain or hub just dropping connection or manual reset?



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md111
Aspiring Contributor
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Message 6 of 6

Re: Connection drops everytime it rains

That was from after the last time it disconnected when it rained.

has been on and off today with the rain

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