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Message 1 of 3

Connection drops out daily

Hey everyone, I hope this posted in the correct place. 

At least once per day my connection will drop out entirely for a couple of minutes, and then resume like normal. I've had an Openreach test the line and they couldn't find any faults. I've attached below some logs from yesterday when it went down, and wondered if anyone has any ideas on how to resolve this or any guidance on what to next? 

 

01:04:29, 14 Jun.
WAN Auto-sensing detected port DSL WAN
01:04:01, 14 Jun.
WAN Sensing Auto sensing Complete, interface selected
01:04:01, 14 Jun.
WAN Sensing Auto sensing Running
01:03:59, 14 Jun.
WAN Sensing Auto sensing Complete, interface selected
01:03:59, 14 Jun.
WAN Sensing Auto sensing Running
01:03:59, 14 Jun.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
01:03:58, 14 Jun.
PPP: Stopped PPP daemon(0,1,5)
01:03:58, 14 Jun.
PPP LCP Send Termination Request (User request)
01:03:57, 14 Jun.
PPP: IPCP down
01:03:57, 14 Jun.
PPP: LCP down
01:03:57, 14 Jun.
DSL Link Down: duration was 85412 seconds
00:59:44, 14 Jun.
ARP [add] br0(wl1) 192.168.1.87 f8:6f:c1:07:0c:fc
00:59:44, 14 Jun.
ARP [del] br0 192.168.1.87 f8:6f:c1:07:0c:fc
00:53:31, 14 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
00:53:31, 14 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
00:11:40, 14 Jun.
A device disconnected from Ethernet port 1
00:11:40, 14 Jun.
Wire Lan Port 1 down, Speed 10 Mbps
00:11:40, 14 Jun.
DHCP device Disconnected: 192.168.1.72, a0:72:2c:9b:57:c6, HUMAX
00:11:40, 14 Jun.
LAN [DEL] ARP 192.168.1.72 with a0:72:2c:9b:57:c6 from br0
00:11:40, 14 Jun.
ARP [del] br0 192.168.1.72 a0:72:2c:9b:57:c6
23:50:38, 13 Jun.
ARP [add] br0(wl1) 192.168.1.87 f8:6f:c1:07:0c:fc
23:50:37, 13 Jun.
ARP [del] br0 192.168.1.87 f8:6f:c1:07:0c:fc
23:40:40, 13 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
23:40:40, 13 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Connection drops out daily

Have you tried using the test socket with a filter?

check for line noise. Dial 17070 option 2 should be silent and best with corded phone 

can you post hub stats. If hh6 then advanced settings then technical log information 



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Zoom
Newbie
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Message 3 of 3

Re: Connection drops out daily

Hi @imjolly ,

 

Thanks for your help.

 

I have tried with a filter in the test socket behind the SSFP, with no luck. There is also no noise on the line, which Openreach confirmed too using his Viavi tester & butt phone. Some days are fine; others it just drops out numerous times per day.

 

I've posted the stats below. I have noticed when using the internet, the Noise Margin for the download drops to around 1 before it drops out - thanks in advance!

 

hub.png
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