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campo8558
Aspiring Contributor
335 Views
Message 1 of 3

Connection drops regularly at night and with speed test

Hi, 

It's a couple of months that I'm having a couple of very weird issues. First of all I have the problem that when I run the BT speed test (https://www.bt.com/help/broadband/fix-a-problem/test-your-bt-broadband-speed) my modem (Asus DSL-AC88U) just loose the connection and the link goes down.  If I'm using any generic speed tester everything is fine. The other issue is that with at least a couple of times per week, after 10pm (I usually play online at that time) the link goes down and the model loose the connection. 

I made a complaint and they saw the disconnections but they said that they can't do much because it is not often. Does anyone have a similar experience or an idea why the connection drops are so systematically.

P.s. I use internet the whole day (WFH) but the connections drops happen only in the evening usually around midnight.

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loftie267
Beginner
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Message 2 of 3

Re: Connection drops regularly at night and with speed test

I have the exact same issue from anytime after 10:30/11pm the internet goes extremely slow which is when im trying to use it 

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grahamm1
Contributor
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Message 3 of 3

Re: Connection drops regularly at night and with speed test

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