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wrutless
Contributor
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Message 1 of 19

Connection is not the minimum guaranteed 67mb anymore

I have infinity 2, and when it was first installed I was getting a 67mb download speed. But now its more like 46mb-48mb which is way below the guaranteed on the order page.

I have noticed that my sync speed is the following

Downstream sync speed:

52.13 Mbps

Connection status:
 
 
BT Broadband /
BT Infinity /
BT Infinity 3 and 4 :

BT Infinity

 Firmware version:

SG4B1000B522

 Firmware updated:

01-Feb-2018

 Serial number:

+084316+NQ74577792

 Downstream sync speed:

52.13 Mbps

 Upstream sync speed:

18.73 Mbps

 Network uptime:

11 Days, 17 Hours 34 Minutes

 System uptime:

11 Days, 17 Hours 37 Minutes

 BT Wi-fi status:

Active

 

I've done all the home checks. I haven't changed anything since the day the bloke set it all up. 

Can a mod take over this problem for me? If you still do that, as i've had good service from the mod team before. The normal people I speak to on the phone are extremely unhelpful and I do not want to go through that again. I don't use a house phone but I did plug one in and there is no noise apart from the dial tone.

Thanks

Dean

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18 REPLIES 18
Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Can you post the stats from advanced settings then technical log information

enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/adsl.htm



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wrutless
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Message 3 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Serial number:

+084316+NQ74577792

Firmware version:

SG4B1000B522

Firmware updated:

01-Feb-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

11 Days, 19 Hours 19 Minutes 14 Seconds

Data rate:

18.73 Mbps / 52.13 Mbps

Maximum data rate:

22694 / 52481

Noise margin:

5.8 dB / 6.3 dB

Line attenuation:

14.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

25168 MB Uploaded / 205530 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-GHMP

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-GHMP

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

D8:D7:75:8A:90:49

Software variant:

-

Boot loader:

9.2.0

 

 

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus
VDSL Range A (Clean)8063.4201955Available---- 
VDSL Range B (Impacted)8057.22017.243.7Available---- 
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NTEFaceplateN      
Last Test Date04-05-2018      

 

 

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Distinguished Sage
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Message 4 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

have you tried using the test socket with a new filter to see if that improves your connection by eliminating the faceplate and your internal wiring

test-socket-thumb.jpgtest socket.jpg

test socket shown by black arrow



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Moderator
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Message 5 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Hi @wrutless,

Have you had a chance to test the connection in the test socket? If so, have you noticed any difference?

If you're still experiencing issues with your connection, please post back.

Thanks

PaddyB

Community ModeratorPaddyB
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wrutless
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Message 6 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Hi Paddy, yes it made little difference really the upload speed was slightly higher but that could have been because I tested it at a different time than when I performed the first test.
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Message 7 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Hi @wrutless,

Thank you for posting back. I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details, using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Distinguished Sage
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Message 8 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

If connected to test socket can you post the new stats please



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wrutless
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Message 9 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

Hi PaddyB thanks I have just used the contact the mods link
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Distinguished Sage
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Message 10 of 19

Re: Connection is not the minimum guaranteed 67mb anymore

If still in test socket can you post current stats from hub to see the difference



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