I have infinity 2, and when it was first installed I was getting a 67mb download speed. But now its more like 46mb-48mb which is way below the guaranteed on the order page.
I have noticed that my sync speed is the following
Downstream sync speed:
11 Days, 17 Hours 34 Minutes
11 Days, 17 Hours 37 Minutes
I've done all the home checks. I haven't changed anything since the day the bloke set it all up.
Can a mod take over this problem for me? If you still do that, as i've had good service from the mod team before. The normal people I speak to on the phone are extremely unhelpful and I do not want to go through that again. I don't use a house phone but I did plug one in and there is no noise apart from the dial tone.
Can you post the stats from advanced settings then technical log information
enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/adsl.htm
11 Days, 19 Hours 19 Minutes 14 Seconds
18.73 Mbps / 52.13 Mbps
22694 / 52481
5.8 dB / 6.3 dB
25168 MB Uploaded / 205530 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||80||63.4||20||19||55||Available||--||--|
|VDSL Range B (Impacted)||80||57.2||20||17.2||43.7||Available||--||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 3||--||1.5 to 5.5||Available||--||--|
|ADSL Max||Up to 2||--||1.5 to 4.5||Available||--||--|
|WBC Fixed Rate||1||--||--||Available||--||--|
|Last Test Date||04-05-2018|
have you tried using the test socket with a new filter to see if that improves your connection by eliminating the faceplate and your internal wiring
test socket shown by black arrow
Have you had a chance to test the connection in the test socket? If so, have you noticed any difference?
If you're still experiencing issues with your connection, please post back.
Thank you for posting back. I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details, using the "Contact The Mods" link found in my profile?
If connected to test socket can you post the new stats please
If still in test socket can you post current stats from hub to see the difference