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zoesdevil81
Beginner
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Message 1 of 4

Connection keeps dropping since switching to BT

Hi, i have recently switched to BT from Vodafone & have a smart hub, but since doing so have been getting slower loading times with webpages, my sons PS4 has been losing connection causing him to drop out of games online & loading videos or live stream videos on social media has been poor, but i never had these isues issues with Vodafone, BT are telling me its down to too many people in my area using the network & that i am not using wired connection just wireless, can anyone point me in the right direction with what to do next or ways i which i could improve things, like the right channels, as I have a Smart Hub & not sure which channels to try for the best. Cheers. Carl.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Connection keeps dropping since switching to BT

did you turn off smart setup as turning off may help  

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

if you have the SH2 then you cannot split the 2.4/5ghz networks but you could get a wifi analyser app for your phone which will show surrounding networks and their channel  you can then try and change yours to a free channel or less used channel

post stats  advance settings then technical log information



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zoesdevil81
Beginner
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Message 3 of 4

Re: Connection keeps dropping since switching to BT

That's great, I have just a smart hub, but havent turned off smart setup, I will give that a go& download the app. Cheers, much appreciated.
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imjolly
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Message 4 of 4

Re: Connection keeps dropping since switching to BT

if you have the SH1/HH6 then I would split the networks as some devices don't like the networks combined

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...



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