I am currently on Infinity 1 with the speed boost from last November as an existing customer.
At re-contract was given speeds in the range 63-80 download with a minimum guaranteed of 55Mbps.
All was fine and I was regularly hitting the 70+ mark.
My set up is an ECI modem into an Apple Airport Extreme which has worked well for 5+ years. I am connected into my master socket.
However, over the last couple of weeks I have noticed poor internet speeds on both wireless and wired. The following is where I am confused. Note all tests have been done with a wired connection into the master socket test socket. Nothing else connected.
All tests with BT Speedtester.
1) If I test using my ECI modem into my Apple router I get a download of 9.24Mbps. IP Profile of 55.23Mbps.
2) Removing my Apple and ECI setup and connecting my HH5, again into the test socket I get a download of 50.26Mbps. IP Profile of 55.23Mbps.
I have attached a screen shot of my HH5 stats.
Also attached are the DSL Checker results.
My question is could I have a problem with my Apple router, ECI modem, line or some other combination? A quiet line test gives no noise.
I have also attached a screen shot of the results form DSL checker.
btspeedtester has been giving odd results recently and seems to work best with IE/Edge so can you try and see if that helps
your noise margin is high at 9.7db as normal about 6db suggesting drops/resets in your connection if you could get noise margin back to normal then your conenction speed would move nearer your attainable speed
you need to maintain a stable connection and DLM will eventually reduce your noise margin and speed increase unfortunately there is no timescale for this and could be days or more likely weeks
I didn't say it was just a DLM problem but the low connection speed and higher than normal noise margin is a DLM problem. If download speed is ok using hub then must be a problem with other setup
So if btspeedtester is ok when using the hh5 then that suggests there is a problem with modem/apple setup