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danielshaw007
Contributor
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Message 1 of 3

Connection went down, came back slower

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Hi all

 

At approx 4.30om this evening I noticed the net went down, was watching something on netflix and it stopped.

 

Checked my phone, no internet on the wifi, went on the PC no internet on the ethernet either.

 

Noticed the fibre connection went down, shortly after it came back up again.

 

Checked the connection in the HH6 status page, I connected back at 52mb down and 12mb upload.

 

Prior to this, as I check regular it was connected at 72mb down and 20mb upload.

 

Now I left the house at 5pm and I noticed an openreach van and an engineer working on a green cabinet nearby, could he have done something to the line to loose half the upload and some of the download? Co-incidence maybe?

 

Ran the bt wholesale speed test, got 35mb download 11mb upload.. this is pittyful all of a sudden

 

Please advise.

 

 

 bt1.png

 

bt2.png

 

bt3.png

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danielshaw007
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Message 2 of 3

Re: Connection went down, came back slower

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Spoke to an open reach engineer this morning who was at he cabinet again. It's let water in hence the issues and is being fixed.
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Moderator
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Message 3 of 3

Re: Connection went down, came back slower

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Thanks for the update @danielshaw007.

 

Cheers

 

David

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