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gazza49er
Aspiring Contributor
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Message 1 of 19

Constant Disconnects

Hi, i repoted this fault last week along with slow speed after multiple disconnects and  i had an engineer come to check my line on the 9th and everything was ok. Did a speed test on the BT site and it reported a problem outside my house, saturday i noticed an engineer outside and my broadband and land line went off as i guess he was working on it. When it came back my speed was back to normal and it stayed connected for 2 days but tonight the 13th it has disconnected 3 times in 4 hours again. This is getting really annoying can anyone help? 

Thanks

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18 REPLIES 18
Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Constant Disconnects

do you have noise on landline  dial 17070 option 2  should be silent and best with corded phone

 

post hub stats  if hh6 then advanced settings then technical log information



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gazza49er
Aspiring Contributor
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Message 3 of 19

Re: Constant Disconnects

Hi,  there was noise on the line when i reported this but when engineer came friday it was all clear and has been since. 

This is the technical log info for the Homehub6:

Product name:

BT Hub 6A

Serial number:

+084319+NQ81181256

Firmware version:

SG4B1000B540

Firmware updated:

14-Aug-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 5 Hours 9 Minutes 39 Seconds

Data rate:

20.00 Mbps / 80.00 Mbps

Maximum data rate:

30470 / 94300

Noise margin:

12.4 dB / 9.1 dB

Line attenuation:

12.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

56 MB Uploaded / 985 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-C3PX

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-C3PX

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:3B:77:14:62:23

Software variant:

-

Boot loader:

9.2.0

Hope this is what you wanted.

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Moderator
Moderator
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Message 4 of 19

Re: Constant Disconnects

Hi,  there was noise on the line when i reported this but when engineer came friday it was all clear and has been since. 

This is the technical log info for the Homehub6:

Product name:

BT Hub 6A

Serial number:

+084319+NQ81181256

Firmware version:

SG4B1000B540

Firmware updated:

14-Aug-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 5 Hours 9 Minutes 39 Seconds

Data rate:

20.00 Mbps / 80.00 Mbps

Maximum data rate:

30470 / 94300

Noise margin:

12.4 dB / 9.1 dB

Line attenuation:

12.2 dB

Signal attenuation: VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

56 MB Uploaded / 985 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-C3PX

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-C3PX

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:3B:77:14:62:23

Software variant:

-

Boot loader:

9.2.0

Hope this is what you wanted.

That's what @imjolly is after for sure @gazza49er,

You must be very close to the fibre cabinet as your line has good potential.  Others should be along shortly to offer you further advice.

Cheers,

Robbie

Community ModeratorRobbieMac
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gazza49er
Aspiring Contributor
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Message 5 of 19

Re: Constant Disconnects

Can anyone help?    It stayed stable for 2 weeks but tonight its started disconnecting again.  I was worried about this when going to fibre as i read somewhere that our exchange was over subscribed and when it gets busy will chuck people off, is this right?  I feel like going back to my old normal braodband which was at least stable.

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Sage
Sage
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Message 6 of 19

Re: Constant Disconnects


@gazza49er wrote:

Can anyone help?    It stayed stable for 2 weeks but tonight its started disconnecting again.  I was worried about this when going to fibre as i read somewhere that our exchange was over subscribed and when it gets busy will chuck people off, is this right?  I feel like going back to my old normal braodband which was at least stable.


I don't know where you read that but it is clearly rubbish and does not happen.

Did you check the line again as requested?

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gazza49er
Aspiring Contributor
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Message 7 of 19

Re: Constant Disconnects

Yes the line checks all come back ok,  ive had disconnects every night this week and as my main hobby in semi pro sim racing i cannot take part in a lot of the events as i cant trust the broadband to stay up.  What else can i do? 

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Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: Constant Disconnects

When you said the line check were fine, was that the quiet line test, or just the BT line test?

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gazza49er
Aspiring Contributor
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Message 9 of 19

Re: Constant Disconnects

Both and an engineer came and tested it too. Tonight it has disconnected twice already, 5.40pm and 7.50pm
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Sage
Sage
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Message 10 of 19

Re: Constant Disconnects

Do you still get drop outs if connected to the test socket with filter?

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