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gazza49er
Aspiring Contributor
131 Views
Message 11 of 19

Re: Constant Disconnects

I don’t know, the engineer fitted the latest faceplate, I don’t have any filters anymore.
0 Ratings
Distinguished Guru
Distinguished Guru
121 Views
Message 12 of 19

Re: Constant Disconnects

Wouldn't be the first time a fceplate has been faulty...

You could try a factory reset of the hub by holding in the recessed button for about 20 secs until the lights flash.

0 Ratings
gazza49er
Aspiring Contributor
95 Views
Message 13 of 19

Re: Constant Disconnects

The reset button wont even work!  Held it in for well over 20 secs and nothing.  

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Distinguished Sage
Distinguished Sage
85 Views
Message 14 of 19

Re: Constant Disconnects


@gazza49er wrote:

The reset button wont even work!  Held it in for well over 20 secs and nothing.  


Then the home hub is broken.

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
gazza49er
Aspiring Contributor
57 Views
Message 15 of 19

Re: Constant Disconnects

So how do i go about getting a replacement Hub? 

0 Ratings
Distinguished Sage
Distinguished Sage
54 Views
Message 16 of 19

Re: Constant Disconnects

Ring customer services. If you are still in a contract, it should be replaced for free, otherwise you would have to pay for it, or agree to a new contract.

The alternative is to use your own modem/router instead.

 

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
gazza49er
Aspiring Contributor
26 Views
Message 17 of 19

Re: Constant Disconnects

Can i get a moderator to look in to this for me? I managed to factory reset the Hub using the browser but still disconnecting multiple times a day.  I seem to be getting nowhere.

0 Ratings
Distinguished Guru
Distinguished Guru
21 Views
Message 18 of 19

Re: Constant Disconnects

You cannot factory reset by any browser only by physically using the recessed button.

Are you still in contract? If so ring in and ask for a replacement.

0 Ratings
gazza49er
Aspiring Contributor
17 Views
Message 19 of 19

Re: Constant Disconnects

Are you sure? If I log into the hub through browser there’s an option to factory reset.
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