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Distinguished Sage
Distinguished Sage
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Message 11 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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Advanced settings > Technical log > Event log  > Select DSL in Categories if no category for DSL select WAN then DSL events will be shown.

Distinguished Sage
Distinguished Sage
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Message 12 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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From what I remember, I think you look for WAN events.

Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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Yeah, I thought there was a specific filter for DSL but there isn't unfortunately. You need to filter on WAN. Downtime can be calculated from timestamp of DSL Down to timestamp of DSL up

dsldown.jpg

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Distinguished Sage
Distinguished Sage
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Message 14 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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@licquorice

yes going to WAN and then manually selecting the DSL was only way  there is no DSL selection



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pompey1898
Expert
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Message 15 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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Thanks for the replies guys.  As @imjolly said that is what he told me a while ago.  When I saw @licquorice's post I was hoping there was a quicker way than manually extracting them.

 

ginola14
Beginner
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Message 16 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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dear Sage. On checking all connections into and around the hub, I discovered that an ethernet cable into 1 of the 4 ports, the one limking to my wife's PC - had wires showing between the connector and the cable - as though someone had given it a tug. So I threw that cable away, ran a new one between Windows PC and HomeHub - and the Hubs all blue ever since...

Amazon prime working. Alexa working. Netflix working. 70meg at my wifes Windows PC and my iMac upstairs. I also unplugged 2 separate NetGear Range extenders which were effectively picking up the wifi and spreading it upstairs on the 2GB and %GB channels. I just guessed that that may have also added a layer of confusion in the house.

So as of this morning - all working - hub has 3 ethernets in - Sonos Play3, my iMac and a cable into the 32 channel Planet switch - and so far so good.

Tha ks. Do you think that the frayed Cat6 cable may have been the cause???

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ginola14
Beginner
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Message 17 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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thanks for the reply. really appreciate it. I think a lose/frayed Cat6 cable at the HomeHub now replaced may WELL have been the cause. Since I swapped that cable - which went tio my wife's Windows PC - we have had blue since 8pm last night....

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ginola14
Beginner
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Message 18 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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How does one access the HomeHub6's own log? Can one do that remotely? Or does one need to be wifi or cabled into the HH6 itself?

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ginola14
Beginner
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Message 19 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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yup a step by step guide so that the innocent untrained BTInfinity Home User can track the breaks in the BT suppy into the hub would be fantatstic

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ginola14
Beginner
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Message 20 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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so in the example the service was just down for 40 seconds?

thanks

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