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ginola14
Beginner
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Message 21 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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sorry for being thickj but where and how and in what menu on what account do you get the "advanced settings" choice? Are you saying that you go online, when on a PC, connected to the rouyter and then what are the next steps....

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Distinguished Sage
Distinguished Sage
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Message 22 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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@ginola14 wrote:

Tha ks. Do you think that the frayed Cat6 cable may have been the cause???


If one of the the Ethernt wires was loose, then it would affect the performance of the home hub, as it would introduce crosstalk between the transmit and receive pairs of the Ethernet cable. That would cause errors which could cause the home hub to disconnect.

You will have to see whether that was the cause.

 

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ginola14
Beginner
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Message 23 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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many thanks. makes sense.

should the netGear range extenders - the 300 and the 1200 - add coinfusion to the house?

or are they a red herring

we shall indeed see

thanks

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Distinguished Sage
Distinguished Sage
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Message 24 of 24

Re: Constant dropping out of BT Infinity service into HomeHub6 router and beyond

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@ginola14 wrote:

so in the example the service was just down for 40 seconds?

thanks


Yes, I just unplugged the DSL cable to give an example.

You can only access the hub from within your home network, just type 192.168.1.254 in the address bar of your browser, that will bring up the home page of the Hub then just click on the sequence I outlined in message 11

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