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BrockUK
Newbie
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Message 1 of 6

Constant internet disconnections, please help!

Hello,

I am on BT SuperFast Fibre 4 and have been having non-stop disconnection issues ever since I joined.  I do not use the Home Hub 5, as using it reduces my download and upload speed.  Instead, I use a TPLink AC2800, bought in November 2018.  On Thursday 12th September I managed to capture my router system log files, which shows my disconnections at 20:57, 21:34 & 21:48:

2019-09-12 20:57:49 [5] System: EWAN link down
2019-09-12 20:57:54 [3] PPP: ppp0 User request
2019-09-12 20:57:54 [3] PPP: ppp0 LCP down
2019-09-12 20:57:54 [4] PPP: ppp0 LCP down
2019-09-12 20:57:54 [6] PPP: ppp0 sent [LCP TermReq id=0x5 "User request"]
2019-09-12 20:57:54 [6] PPP: ppp0 sent [LCP TermReq id=0x6 "User request"]
2019-09-12 20:57:54 [5] System: EWAN link up 1000 mbps
2019-09-12 20:57:54 [5] System: EWAN link down
2019-09-12 20:57:55 [5] System: EWAN link up 1000 mbps
2019-09-12 20:58:00 [3] PPP: ppp0 User request
2019-09-12 20:58:00 [3] PPP: ppp0
2019-09-12 20:58:00 [5] System: EWAN link down
2019-09-12 20:58:01 [5] System: EWAN link up 1000 mbps
2019-09-12 20:58:02 [5] System: EWAN link down
2019-09-12 20:58:05 [5] System: EWAN link up 1000 mbps
2019-09-12 20:58:06 [5] System: EWAN link down
2019-09-12 20:58:09 [5] System: EWAN link up 1000 mbps
2019-09-12 20:58:10 [5] System: EWAN link down
2019-09-12 20:58:12 [5] System: EWAN link up 100 mbps
2019-09-12 20:58:13 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001442)]
2019-09-12 20:58:17 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001442)]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xcb0f97cd>]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x79 <mru 1492> <auth chap MD5> <magic 0x63b6a1f7>]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [LCP ConfAck id=0x79 <mru 1492> <auth chap MD5> <magic 0x63b6a1f7>]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xcb0f97cd>]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xcb0f97cd]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <8b25af11441b84191a9b3ac9f1f38aebe661fe697c7f66a66a920b1ca5ed2c
2019-09-12 20:58:18 [6] PPP: ppp0 sent [CHAP Response id=0x1 <88ca1efadd94b495262ccc648f80456a>, name = "bthomehub@btbroadban
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x63b6a1f7]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [IPV6CP ConfReq id=0xaf <addr fe80::a67b:2cff:fe5f:1e1f>]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [LCP ProtRej id=0x2 80 57 01 af 00 0e 01 0a a6 7b 2c ff fe 5f 1e 1f]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x7a <addr 172.16.10.194>]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [IPCP ConfAck id=0x7a <addr 172.16.10.194>]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 20:58:18 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0xb0]
2019-09-12 20:58:18 [6] PPP: ppp0 sent [LCP ProtRej id=0x3 80 57 05 b0 00 04]
2019-09-12 20:58:18 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 20:58:20 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0xb1]
2019-09-12 20:58:20 [6] PPP: ppp0 sent [LCP ProtRej id=0x4 80 57 05 b1 00 04]


2019-09-12 21:34:17 [5] System: EWAN link down
2019-09-12 21:34:21 [3] PPP: ppp0 User request
2019-09-12 21:34:21 [3] PPP: ppp0 LCP down
2019-09-12 21:34:21 [4] PPP: ppp0 LCP down
2019-09-12 21:34:21 [6] PPP: ppp0 sent [LCP TermReq id=0x5 "User request"]
2019-09-12 21:34:21 [6] PPP: ppp0 sent [LCP TermReq id=0x6 "User request"]
2019-09-12 21:34:21 [6] PPP: ppp0 rcvd [LCP TermAck id=0x6]
2019-09-12 21:34:21 [3] PPP: ppp0
2019-09-12 21:34:21 [5] System: EWAN link up 1000 mbps
2019-09-12 21:34:26 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001700)]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x4d085b06>]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x40 <mru 1492> <auth chap MD5> <magic 0x4309c3a1>]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [LCP ConfAck id=0x40 <mru 1492> <auth chap MD5> <magic 0x4309c3a1>]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x4d085b06>]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x4d085b06]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <ca9a2c26ea224777c5559092d62fdd5ade4ffa16056b39680b356bdba87ec3
2019-09-12 21:34:26 [6] PPP: ppp0 sent [CHAP Response id=0x1 <634f824ad7b9fd4af503ebac71e2f12f>, name = "bthomehub@btbroadban
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x4309c3a1]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [IPV6CP ConfReq id=0x7d <addr fe80::a67b:2cff:fe5f:1e1f>]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [LCP ProtRej id=0x2 80 57 01 7d 00 0e 01 0a a6 7b 2c ff fe 5f 1e 1f]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x49 <addr 172.16.10.194>]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [IPCP ConfAck id=0x49 <addr 172.16.10.194>]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 21:34:26 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0x7e]
2019-09-12 21:34:26 [6] PPP: ppp0 sent [LCP ProtRej id=0x3 80 57 05 7e 00 04]
2019-09-12 21:34:26 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.57.100> <ms-dns2 81.139.56.1
2019-09-12 21:34:30 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0x7f]
2019-09-12 21:34:30 [6] PPP: ppp0 sent [LCP ProtRej id=0x4 80 57 05 7f 00 04]


2019-09-12 21:47:52 [5] System: EWAN link down
2019-09-12 21:47:56 [5] System: EWAN link up 1000 mbps
2019-09-12 21:47:57 [5] System: EWAN link down
2019-09-12 21:48:01 [3] PPP: ppp0 User request
2019-09-12 21:48:01 [3] PPP: ppp0 LCP down
2019-09-12 21:48:01 [4] PPP: ppp0 LCP down
2019-09-12 21:48:01 [6] PPP: ppp0 sent [LCP TermReq id=0x5 "User request"]
2019-09-12 21:48:01 [6] PPP: ppp0 sent [LCP TermReq id=0x6 "User request"]
2019-09-12 21:48:01 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:01 [5] System: EWAN link down
2019-09-12 21:48:07 [3] PPP: ppp0 User request
2019-09-12 21:48:07 [3] PPP: ppp0
2019-09-12 21:48:07 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:07 [5] System: EWAN link down
2019-09-12 21:48:08 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:08 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000019c1)]
2019-09-12 21:48:09 [5] System: EWAN link down
2019-09-12 21:48:13 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:13 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000019c1)]
2019-09-12 21:48:14 [5] System: EWAN link down
2019-09-12 21:48:15 [5] System: EWAN link up 100 mbps
2019-09-12 21:48:17 [5] System: EWAN link down
2019-09-12 21:48:20 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:21 [5] System: EWAN link down
2019-09-12 21:48:23 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000019c1)]
2019-09-12 21:48:24 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:25 [5] System: EWAN link down
2019-09-12 21:48:28 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:29 [5] System: EWAN link down
2019-09-12 21:48:32 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:33 [5] System: EWAN link down
2019-09-12 21:48:35 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:36 [5] System: EWAN link down
2019-09-12 21:48:39 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:40 [5] System: EWAN link down
2019-09-12 21:48:42 [5] System: EWAN link up 100 mbps
2019-09-12 21:48:43 [3] PPP: ppp0 Timeout waiting for PADO packets
2019-09-12 21:48:43 [3] PPP: ppp0
2019-09-12 21:48:45 [5] System: EWAN link down
2019-09-12 21:48:48 [5] System: EWAN link up 1000 mbps
2019-09-12 21:48:53 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001ae3)]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001ae3)]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x41288e9c>]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1c <mru 1492> <auth chap MD5> <magic 0x564324ec>]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [LCP ConfAck id=0x1c <mru 1492> <auth chap MD5> <magic 0x564324ec>]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x41288e9c>]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x41288e9c]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <f0cca230c14ebb4ba49a39de731a9c2721dbca0d7dbd1b190c6e6b8d10f770
2019-09-12 21:48:58 [6] PPP: ppp0 sent [CHAP Response id=0x1 <aa2af688c8d0733c59921c36764ae115>, name = "bthomehub@btbroadban
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x564324ec]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [IPV6CP ConfReq id=0xb4 <addr fe80::a67b:2cff:fe5f:1e1f>]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [LCP ProtRej id=0x2 80 57 01 b4 00 0e 01 0a a6 7b 2c ff fe 5f 1e 1f]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x83 <addr 172.16.10.194>]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [IPCP ConfAck id=0x83 <addr 172.16.10.194>]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:48:58 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0xb5]
2019-09-12 21:48:58 [6] PPP: ppp0 sent [LCP ProtRej id=0x3 80 57 05 b5 00 04]
2019-09-12 21:48:58 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:49:02 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0xb6]
2019-09-12 21:49:02 [6] PPP: ppp0 sent [LCP ProtRej id=0x4 80 57 05 b6 00 04]
2019-09-12 21:49:52 [5] System: EWAN link down
2019-09-12 21:49:57 [3] PPP: ppp0 User request
2019-09-12 21:49:57 [3] PPP: ppp0 LCP down
2019-09-12 21:49:57 [4] PPP: ppp0 LCP down
2019-09-12 21:49:57 [6] PPP: ppp0 sent [LCP TermReq id=0x5 "User request"]
2019-09-12 21:49:57 [6] PPP: ppp0 sent [LCP TermReq id=0x6 "User request"]
2019-09-12 21:49:57 [5] System: EWAN link up 1000 mbps
2019-09-12 21:49:57 [5] System: EWAN link down
2019-09-12 21:49:58 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:03 [3] PPP: ppp0 User request
2019-09-12 21:50:03 [3] PPP: ppp0
2019-09-12 21:50:03 [5] System: EWAN link down
2019-09-12 21:50:05 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:06 [5] System: EWAN link down
2019-09-12 21:50:09 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:10 [5] System: EWAN link down
2019-09-12 21:50:13 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:14 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001dbf)]
2019-09-12 21:50:14 [5] System: EWAN link down
2019-09-12 21:50:17 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:18 [5] System: EWAN link down
2019-09-12 21:50:19 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001dbf)]
2019-09-12 21:50:23 [5] System: EWAN link up 100 mbps
2019-09-12 21:50:28 [5] System: EWAN link down
2019-09-12 21:50:29 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001dbf)]
2019-09-12 21:50:31 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:32 [5] System: EWAN link down
2019-09-12 21:50:35 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:36 [5] System: EWAN link down
2019-09-12 21:50:39 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:40 [5] System: EWAN link down
2019-09-12 21:50:43 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:44 [5] System: EWAN link down
2019-09-12 21:50:46 [5] System: EWAN link up 1000 mbps
2019-09-12 21:50:48 [5] System: EWAN link down
2019-09-12 21:50:49 [3] PPP: ppp0 Timeout waiting for PADO packets
2019-09-12 21:50:49 [3] PPP: ppp0
2019-09-12 21:50:50 [5] System: EWAN link up 100 mbps
2019-09-12 21:50:54 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001ee8)]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00001ee8)]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x156cc0e>]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xc0 <mru 1492> <auth chap MD5> <magic 0x7de2097d>]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [LCP ConfAck id=0xc0 <mru 1492> <auth chap MD5> <magic 0x7de2097d>]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x156cc0e>]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x156cc0e]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <4fd9a82933b0a68b6d2b0be8e41e9db4db9bedd9d000630f031d582bf8d930
2019-09-12 21:50:59 [6] PPP: ppp0 sent [CHAP Response id=0x1 <e6dea4d7a3ddcb1199f9ca01461c83ad>, name = "bthomehub@btbroadban
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x7de2097d]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [IPV6CP ConfReq id=0x43 <addr fe80::a67b:2cff:fe5f:1e1f>]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [LCP ProtRej id=0x2 80 57 01 43 00 0e 01 0a a6 7b 2c ff fe 5f 1e 1f]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0xb6 <addr 172.16.10.194>]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [IPCP ConfAck id=0xb6 <addr 172.16.10.194>]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:50:59 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [IPV6CP TermReq id=0x44]
2019-09-12 21:50:59 [6] PPP: ppp0 sent [LCP ProtRej id=0x3 80 57 05 44 00 04]
2019-09-12 21:50:59 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.141.254.99> <ms-dns1 81.139.56.100> <ms-dns2 81.139.57.1
2019-09-12 21:51:01 [5] System: EWAN link down
2019-09-12 21:51:03 [5] System: EWAN link up 1000 mbps
2019-09-12 21:51:04 [5] System: EWAN link down
2019-09-12 21:51:07 [5] System: EWAN link up 1000 mbps
2019-09-12 21:51:08 [5] System: EWAN link down
2019-09-12 21:51:12 [3] PPP: ppp0 User request
2019-09-12 21:51:12 [3] PPP: ppp0 LCP down
2019-09-12 21:51:12 [4] PPP: ppp0 LCP down
2019-09-12 21:51:12 [6] PPP: ppp0 sent [LCP TermReq id=0x4 "User request"]
2019-09-12 21:51:12 [6] PPP: ppp0 sent [LCP TermReq id=0x5 "User request"]
2019-09-12 21:51:12 [5] System: EWAN link up 1000 mbps
2019-09-12 21:51:12 [5] System: EWAN link down
2019-09-12 21:51:19 [3] PPP: ppp0 User request
2019-09-12 21:51:19 [3] PPP: ppp0
2019-09-12 21:51:19 [5] System: EWAN link up 1000 mbps
2019-09-12 21:51:20 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000021bc)]
2019-09-12 21:51:25 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000021bc)]
2019-09-12 21:51:35 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000021bc)]
2019-09-12 21:51:55 [3] PPP: ppp0 Timeout waiting for PADO packets
2019-09-12 21:51:55 [3] PPP: ppp0
2019-09-12 21:52:14 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000228e)]
2019-09-12 21:52:18 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000228e)]
2019-09-12 21:52:28 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000228e)]
2019-09-12 21:52:37 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:37 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:52:37 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:38 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:52:48 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:48 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:52:48 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:48 [3] PPP: ppp0 Timeout waiting for PADO packets
2019-09-12 21:52:48 [3] PPP: ppp0
2019-09-12 21:52:48 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:52:55 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:55 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:52:55 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:52:55 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:01 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:01 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:53:01 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:02 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:09 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00002908)]
2019-09-12 21:53:13 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:13 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:53:13 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:13 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:14 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00002908)]
2019-09-12 21:53:19 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:19 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:53:19 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:20 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:24 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00002908)]
2019-09-12 21:53:28 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:28 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:53:28 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:29 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:38 [5] DHCPD: Recv DISCOVER from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:38 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-09-12 21:53:38 [5] DHCPD: Recv REQUEST from 7C:BB:8A:8B:1C:7B
2019-09-12 21:53:39 [5] DHCPD: Send ACK to 192.168.1.104
2019-09-12 21:53:44 [3] PPP: ppp0 Timeout waiting for PADO packets


I have had the OpenReach engineer come and visit our property, and replaced the wires internal & external (this was in late August 2019) as they confirmed there was corrosion in the wires.  Thought that would be the end of the issue but clearly not.  I have IPv6 disabled, and honestly can't think of anything else it could be.

Would anyone know anything else I could try before I leave BT?  Thank you in advanced.

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
139 Views
Message 2 of 6

Re: Constant internet disconnections, please help!

can you post stats from ac2800

try quiet line test dial 17070 option 2  should be silent and best with corded phone

are you using test socket with filter to see if this helps stability   try this even if you currently have a filter master socket

moving provider unless virgin you will have exactly same problem as all ISPs, apart from virgin, use same openreach cabling



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BrockUK
Newbie
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Message 3 of 6

Re: Constant internet disconnections, please help!

"try quiet line test dial 17070 option 2 should be silent and best with corded phone" <-- useful if I had a phone to test with, only using the line for broadband!

"are you using test socket with filter to see if this helps stability try this even if you currently have a filter master socket" <-- no havent tried this yet, need to locate this. Would the filter come with the Home Hub package?

"moving provider unless virgin you will have exactly same problem as all ISPs, apart from virgin" <--- Hence why i am looking at moving to Virgin 🙂

Thank you for your response.
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Sage
Sage
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Message 4 of 6

Re: Constant internet disconnections, please help!

Superfast fibre 4? Is that not FTTP?

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BrockUK
Newbie
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Message 5 of 6

Re: Constant internet disconnections, please help!

I believe so, have I put this post in the wrong forum? 😕
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Sage
Sage
117 Views
Message 6 of 6

Re: Constant internet disconnections, please help!

Nothing wrong with posting here however the mods, who are the only BT employees, cannot deal with FTTP problems.

 

Give the FTTP team a ring on 0800 587 4787.

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