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Message 1 of 14

Continuously flashing purple

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Hi had a new installation yesterday - but the hub is flashing purple still - I have checked all cables - doesn’t seem to be an issue - but the engineer yesterday did say glue couldn’t do the fibre but the broadband would still work - please help 

TIA

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Message 2 of 14

Re: Continuously flashing purple

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@Sandylou 

If your broadband comes down your phone line, then have you checked for dial tone on your phone. If there is no dial tone, then you will not get broadband.

 

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Message 3 of 14

Re: Continuously flashing purple

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I haven’t got a home phone yet I will buy one today - thank you 

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Message 4 of 14

Re: Continuously flashing purple

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@Sandylou wrote:

I haven’t got a home phone yet I will buy one today - thank you 


For basic testing, a cheap wired phone which costs less than £10, is all you need to prove it.

You need to check at the test socket to be sure.

What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

Or

Keith_Beddoe_1-1577035100602.jpeg

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Message 5 of 14

Re: Continuously flashing purple

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Number 7 looks like mine 

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Message 6 of 14

Re: Continuously flashing purple

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@Sandylou wrote:

Number 7 looks like mine 


And have you plugged the BT Home Hub directly into the left broadband socket?

 

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Message 7 of 14

Re: Continuously flashing purple

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It was all set up by an engineer 

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Message 8 of 14

Re: Continuously flashing purple

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@Sandylou wrote:

It was all set up by an engineer 


But is it plugged into the left hand socket?

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Message 9 of 14

Re: Continuously flashing purple

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@Sandylou 

I assume this has now been resolved?

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Message 10 of 14

Re: Continuously flashing purple

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Hi - well it turned out  openreach hadn’t completed the job and we only actually got up and running  yesterday.  It has been a farce tbh - but hopefully all sorted now. 
thanks 😀

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