It wasn’t uncommon historically for an address to have several entry’s in the BT database , and when it was only ‘BT’ ( when it was a vertically integrated company, like Virgin for example ) , those multiple entries really didn’t matter , you could have aliases , AKA’s , informal addresses ( like ‘the cottage behind the Post Office’ ) it was only really a ‘tip’ for the installer to locate the address in question , with the regulator deciding that it was only ‘BT’ that had to separate out the network operations from the retail operation , it’s almost inevitable that discrepancy’s will exist.
‘BT’ have no direct access into Openreach systems , hence the need for something like an ORDI (Openreach data integrity ) request, I presume when you attempted to fix this the last all that happened was BT updated their own ‘billing’ address information, the ‘installation address’ that’s the responsibility of OR , was not done hence the continued problem because the appropriate request wasn’t made to OR .
