Bt have promised to bring back customer services to the UK - 80% calls to be answered in UK by end of 2016
'Theoretically' it shouldn't matter whether Customer Services is next door or on the next continent, provided they know what they're doing! So will they?
I think the biggest barrier and what most complain of is the language barrier. one could say that will happen in uk as well depending on where the uk call centres are located
The last 3 times I've phoned customer services, twice connected to India and once to someone in the UK.
Everyone was polite as usual, but on one of the Indian connections I had to put the phone down, as the rep simply didn't have a clue with what I was ringing about. Most of the time they think turning the router off and back on again will correct all faults... pity it isn't that simple.
Thank god! That's why I had to learn so much about diagnosing my own internal wiring before ringing India! At least many people won't have to worry about this so much now!