the old "send an engineer to the exchange" story lol.
I ate that about 4 times in a row but then I told them I didn't believe that was true.
I got a new router Billion 8800NL, hooked up DSL Stats & then My DSL Web Stats to monitor the connection.
Got an Engineer around who had been here before, explained the situation using DSL Stats that the line from the pole into my house was 34 years old & asked him to replace it, thankfully he did.
I've went from 4.7Mb to 10.3Mb in 10 months, hopefully the problems will soon be gone. My advice it to keep investigating, learning, studying & getting Engineers out
Thanks for getting in touch. We'll be able to get this looked into for you but it will take a few working days for us to pick it up. You can get in touch with us by clicking on my user name and then on contact the mods.
If you need to speak with someone sooner, you can use our live chat service on the link below:
No it was a mod that picked it up and said thank you for getting in touch. We'll be able to get this looked into for you. But still nothing. The sky broadband package is starting to look good though.
But only if you contact them using the 'Contact the mods' link that would have been made visible to you.