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evansnp
Contributor
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Message 1 of 7

DLM intervention, how long is long?

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I posted an issue back in October 2018 about my profile being stuck at 74000 after an 'upgrade' to BT+.  I was told that a stable line would see DLM kick in, and remove interleave / banding etc.  Well, it has now been 75 days of rock solid uptime and my line has nto changed at all:

 

DSLAM type / SW version:	BDCM:0xa48c (164.140) / v0xa48c
Modem/router firmware:  	AnnexA version - A2pv6F039v.d26q_rc1a
DSL mode:               	VDSL2 Profile 17a
Status:                 	Showtime
Uptime:                 	75 days 5 hours 1 min 15 sec
Resyncs:                	0 (since 08 Feb 2019 11:35:06)
			
				Downstream	Upstream
Line attenuation (dB):  	14.3		0.0

Signal attenuation (dB):	Not monitored		
Max:    Upstream rate = 30107 Kbps, Downstream rate = 88273 Kbps
Connection speed (kbps):	74000		19999
SNR margin (dB):        	9.5		15.5
Power (dBm):            	13.7		5.5
Interleave depth:       	16		1
INP:                    	49.00		0
G.INP:                  	Enabled		Not enabled
Vectoring status:       	1 (VECT_FULL)		

RSCorr/RS (%):          	0.0807		0.0362
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	0		0

 

Surely, something should have happened by now?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: DLM intervention, how long is long?

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Is the 75 days router uptime or line uptime?

I ask for 2 reasons, one, when I used a TP Link the uptime was router powered up time not connection time and secondly, your screenshot reports 0 resyncs but only since today at 11.35 which seems odd.

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evansnp
Contributor
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Message 3 of 7

Re: DLM intervention, how long is long?

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Line uptime. router uptime is 79 days

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Moderator
Moderator
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Message 4 of 7

Re: DLM intervention, how long is long?

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Hi @evansnp We will be happy to see if we can manage to get your speed to increase and I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Message 5 of 7

Re: DLM intervention, how long is long?

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Hi @evansnp

Thanks for taking my call yesterday, I've raised a case on your account and as soon as I have an update I'll be back in touch as discussed.

Cheers

Stuart

Community ModeratorStuartH
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Moderator
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Message 6 of 7

Re: DLM intervention, how long is long?

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Hi @evansnp

Tried calling on your mobile, sorry I missed you.

Having ran some tests I can see the speed looks like it has recovered, please test and post back to let me know if this has benn resolved.

Cheers

Stuart

Community ModeratorStuartH
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evansnp
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Message 7 of 7

Re: DLM intervention, how long is long?

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Hi Stuart;  Speed has indeed been restored, thanks very much! 

My only question is that interleave is still 16, whereas I thought that it would be zero (Fastpath).

 

PS: Sorry I missed your call, I was on a conf call  😞 

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