I had the exact same problem after a line fault repair, where the line engineer wasn't able to reset DLM.
It is frustraiting to have to wait (around 6 weeks in my case), but I feel it's important to remain calm when on the phone to BT. No one likes being shouted at, so try to remain calm.
Mines was fixed by an broadband engineer visit a couple of weeks ago. The engineer was very helpful and professional, and reset DLM for me, after doing some checks to the wiring in the master socket.
I've had no problems since, and my speed is back to normal.
@Dezza88 That shouldn't have happened and I'm sorry about the difficulties you've had when calling the helpdesk. If you need an help getting an engineer booked we'll be happy to assist.
Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .
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