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Newbie
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Message 1 of 10

DLM reset ?

I would like my dlm reset please. I had socket problems causing many drop outs and disconnections. Fitted a new master socket and been connected for over 10 days, No change in speed, it's obviously stuck.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: DLM reset ?

It can take weeks not days for your speeds to recover so DLM is not necessarily stuck.

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Newbie
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Message 3 of 10

Re: DLM reset ?

Thanks for your input however there are posts on here requesting resets, which have been answered by requesting proof of 5 day connections that have subsequently had their profiles reset. 

Therefore showing a 10 day connection (which would be 13 days had we not had a 2 minute power cut) is more than sufficient to get my profile reset.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: DLM reset ?

The requests that you saw were probably for ADSL broadband.

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Newbie
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Message 5 of 10

Re: DLM reset ?

Another patronising response, I know how how to read and I also know the difference.

 

"The requests that you saw were probably for ADSL broadband."

You mean like these two examples ?

https://community.bt.com/t5/BT-Fibre-broadband/FTTC-DLM-Reset-Odd-Behaviour/td-p/1937558
https://community.bt.com/t5/BT-Fibre-broadband/Request-DLM-reset/td-p/1825790

Oh look...both are FTTC

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: DLM reset ?

If you  "know how how to read and I also know the difference."  you will have seen that the first link you posted was a reset requested by an Openreach engineer after he had fixed a fault.

The second link points out that at that time the BT operators can not request a DLM reset.

However if you think I am patronising you I will leave you to it.

Aspiring Expert
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Message 7 of 10

Re: DLM reset ?

I can confirm the mods can reset DLM for FTTC connections now as I have personal had this request completed when we were resolving my parents issue.

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Sage
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Message 8 of 10

Re: DLM reset ?

You were having an issue resolved which also led to a DLM reset. Totally dfferent to the OP's problem. Had an engineer sorted his problem a DLM reset would have been performed.

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Aspiring Expert
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Message 9 of 10

Re: DLM reset ?

I made a request to the mods post one of the repairs and they made a request to BT Wholesale to reset DLM.
It however was made over private message not on my thread.
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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: DLM reset ?


@JonathanAnsell wrote:

I can confirm the mods can reset DLM for FTTC connections now as I have personal had this request completed when we were resolving my parents issue.


 

I can also confirm that moderators can now  under certain circumstances  request a DLM reset by Openreach. What they can not do is reset it them selves as they can do on ADSL. 

They will not make any request until DLM has had a chance to do its job and that can take weeks rather than days and given that the OP had a power cut this will no doubt have set the counters back to square one however not wishing to be patronising I will now bow out of this thread.