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taimar
Aspiring Contributor

on ‎02-10-2020 8h49

503 Views
Message 11 of 14

Re: DNS Issue Xbox and Facebook not available.

Windows 10 hotspot over VPN is working fine and now the Xbox is working. Happy kids.

 

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taimar
Aspiring Contributor

on ‎02-10-2020 8h51

502 Views
Message 12 of 14

Re: DNS Issue Xbox and Facebook not available.

So this is definitely a DNS issue anyone any ideas why it would be local to me or do we think anyone else has complained. 

also BT as saying it's the router and are sending me a new one I don't really believe this especially as a hard reset hasn't worked anyone got any ideas?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎02-10-2020 9h03

499 Views
Message 13 of 14

Re: DNS Issue Xbox and Facebook not available.

@taimar 

Check to see if BT Web Protect or BT Parental controls are active, as they can block some sites.

Both settings can be accessed via MyBT.

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taimar
Aspiring Contributor

on ‎02-10-2020 9h29

490 Views
Message 14 of 14

Re: DNS Issue Xbox and Facebook not available.

Already tried that. Switched both off. Like I said they are not being blocked. The DNS response is incorrect.......unless that's how parental blocking works.

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