My Smart Hub keeps dropping its connection and going to orange light then reconnecting. Unusable for video streaming. Never had any connection problems in over 5 years of FTTC on the same line.
Reported the fault over 10 days ago. First agent got me to factory reset the smart hub and then reported the issue closed.
24 hours and 10 connection drops later I phoned again to report the fault. Agent said they could see all the connection drops and that there was definitely a problem.
I was told the fault would be passed to a network engineer for further investigation. I was promised I would get a call back and that I would either have a line fault sorted out or I would get a new replacement smart hub.
Fast forward to today - no calls back from anyone in BT, no replacement Smart Hub and an unusable connection.
I will lose the will to live if I have to go back to one of the script readers in the call centre and start over explaining the problem.