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Distinguished Sage
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Message 11 of 17

Re: DREADFUL TECHNICAL SUPPORT

if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
HTB
Aspiring Contributor
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Message 12 of 17

Re: DREADFUL TECHNICAL SUPPORT

@john46 thanks.

Is it best to report during normal working hours?

Also, purely out of interest, why is it best not to mention broadband?
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Distinguished Sage
234 Views
Message 13 of 17

Re: DREADFUL TECHNICAL SUPPORT

You can report it any time you do not mention broadband as it is a voice line fault once fixed your broadband will improve automatically
Distinguished Sage
Distinguished Sage
232 Views
Message 14 of 17

Re: DREADFUL TECHNICAL SUPPORT

If you mention that your broadband is faulty it is more than possible that the Customer Service agent will go down the broadband faults route when in fact you have a phone line fault.

 

Once that fault has been resolved your broadband should improve.

Moderator
Moderator
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Message 15 of 17

Re: DREADFUL TECHNICAL SUPPORT

Hi @HTB and thanks for posting.

 

@john46 and @gg30340 are correct here. Once the line fault is sorted the broadband connection should resolve itself. Can you let us know how you get on reporting the fault?

 

Cheers

 

David

Community ModeratorDaveM
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HTB
Aspiring Contributor
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Message 16 of 17

Re: DREADFUL TECHNICAL SUPPORT

@DavidM

Will do. Voice engineer now booked for Tuesday afternoon.

Meanwhile, DLM has intervened drastically on the line. FTTC downstream sync has dropped by 35% and upstream has plummeted to 450kbps with heavy interlacing.
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HTB
Aspiring Contributor
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Message 17 of 17

Re: DREADFUL TECHNICAL SUPPORT

*interleaving
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