Couple of updates
I spoke to one of the tech support guys on Friday. He discovered that my bthomehub router was misconfigured. Apparently it was sent out in ADSL mode instead of VDSL. Once he made that change and the router reboot I definitely felt like something had changed - websites loaded much more quickly.
Not sure how to describe it because the reported speeds were the same but it felt like my internet was coming through in multiple routes rather than through just one route? Like the whole page would be there rather than loading in bits and bobs. Maybe I was just imagining it!
Anyway he also arranged for a engineer visit. The engineer has just been. He wasn't sure why he'd been called out because he only dealt with physical outages. He connected to my router and did some checks etc and he also replaced my very old master socket. But he showed me a graph showing a lot of grey bars which apparently reflected an ongoing repeated series of outages around the area which indicates it's more likely to be an issue at the cabinet. He also said that our dial tone seems quiet which can point to an issue up the line too.
I've got to give it a week and, if no improvement, ring tech support again and see if openreach can visit the cabinet,
