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Message 1 of 4

DSL link keeps dropping overnight

Hi guys my hub keeps dropping the DSL link, seems to be overnight everytime.  I changed to the current hub around a week ago as it the problem started occurring with my previous hub.

03:25:17, 28 May.PPP LCP Receive Configuration Request
03:25:17, 28 May.PPP LCP Send Configuration Request
03:24:47, 28 May.DSL Link Up: Down Rate=6985Kbps, Up Rate=1181Kbps; SNR Margin Down=4.9dB, Up=6.1dB
03:24:38, 28 May.WAN connection PTM disconnected
03:24:28, 28 May.PPP LCP Send Termination Request (User request)
03:24:25, 28 May.PPP LCP Send Termination Request (User request)
03:24:25, 28 May.DSL Link Down: duration was 5355 seconds
01:56:24, 28 May.CWMP: HDM socket closed successfully.
01:56:24, 28 May.CWMP: HTTP authentication success from pbthdm.x.x.x
01:56:24, 28 May.CWMP: HDM socket opened successfully.
01:56:23, 28 May.CWMP: session completed successfully
01:56:23, 28 May.CWMP: HDM socket closed successfully.
01:56:23, 28 May.CWMP: HTTP authentication success from pbthdm.x.x.x
01:56:22, 28 May.CWMP: HDM socket opened successfully.
01:56:22, 28 May.CWMP: HDM socket opened successfully.
01:56:18, 28 May.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
01:56:18, 28 May.CWMP: Session start now, server: https://pbthdm.x.x.x, Event code:
01:56:18, 28 May.CWMP: Initializing transaction for event code 4 VALUE CHANGE
01:55:57, 28 May.NTP synchronization success
01:55:43, 28 May.NTP synchronization start
01:55:41, 28 May.WAN connection PTM connected
01:55:40, 28 May.PPP IPCP Receive Configuration ACK
01:55:40, 28 May.PPP IPCP Send Configuration Request
01:55:40, 28 May.PPP IPCP Receive Configuration NAK
01:55:40, 28 May.PPP IPCP Send Configuration ACK
01:55:40, 28 May.PPP IPCP Receive Configuration Request
01:55:39, 28 May.PPP IPCP Send Configuration Request
01:55:39, 28 May.PPP CHAP Receive success : authentication successful
01:55:39, 28 May.PPP CHAP Receive Challenge
01:55:39, 28 May.PPP LCP Receive Configuration ACK
01:55:38, 28 May.PPP LCP Send Configuration ACK
01:55:38, 28 May.PPP LCP Receive Configuration Request
01:55:38, 28 May.PPP LCP Send Configuration Request
01:55:12, 28 May.DSL Link Up: Down Rate=7152Kbps, Up Rate=1181Kbps; SNR Margin Down=4.9dB, Up=6.0dB
01:55:03, 28 May.WAN connection PTM disconnected
01:54:53, 28 May.PPP LCP Send Termination Request (User request)
01:54:50, 28 May.PPP LCP Send Termination Request (User request)
01:54:50, 28 May.DSL Link Down: duration was 276130 seconds
23:11:11, 27 May.2.4G Client diassociate from 90:f1:aa:20:7f:d5 (IP=192.168.1.79) RSSI=-54 , Rate=104 Mbps
23:10:55, 27 May.Device Disconnected: 192.168.1.79, 90:f1:aa:20:7f:d5, unknown
21:59:45, 27 May.2.4G Client associate from 80:82:23:80:d0:f0 (IP=192.168.1.124) RSSI=-68, Rate=24Mbps, host iPhone
21:59:43, 27 May.Receive a DHCP request
21:59:43, 27 May.2.4G Client diassociate from 80:82:23:80:d0:f0 (IP=192.168.1.124) RSSI=-68 , Rate=104 Mbps
21:46:19, 27 May.Device Disconnected: 192.168.1.138, 1c:4d:70:25:f2:60, BCA0203
21:46:12, 27 May.2.4G Client diassociate from 1c:4d:70:25:f2:60 (IP=192.168.1.138) RSSI=-47 , Rate=78 Mbps
21:19:02, 27 May.NTP synchronization success
21:18:49, 27 May.NTP synchronization start
21:13:26, 27 May.CWMP: HDM socket closed successfully.
21:13:26, 27 May.CWMP: HTTP authentication success from pbthdm.x.x.x
21:13:26, 27 May.CWMP: HDM socket opened successfully.

 

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Contributor
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Message 2 of 4

Re: DSL link keeps dropping overnight

hub stats

 

1. Product Name: HomeHub52. Serial number: +076284+14020148403. Firmware version: v0.07.08.11237-BT (Type B) Last updated 30/4/20194. Board version: 015. VDSL uptime: 0 days, 05:00:136. Data Rate: 1181 / 69857. Maximum Data Rate: 1181 / 84558. Noise Margin: 6.2 / 6.29. Line Attenuation: 16.8 / 35.010. Signal Attenuation: 0.0 / 0.011. Data sent/received: 24.6 MB / 211.2 MB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: No14. 2.4GHz wireless network/SSID: BTHub5-RTKG15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: 118. 5GHz wireless network/SSID: BTHub5-RTKG519. 5GHz wireless connections: Disabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: 4822. Firewall: Default23. MAC Address: 9c:80:df:48:72:1324. Software variant: -25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: DSL link keeps dropping overnight


Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

are you using the test socket with a filter to see if that stabilises your connection?

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL



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Contributor
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Message 4 of 4

Re: DSL link keeps dropping overnight

Thanks for getting back to me. Tried line test and test socket with filter. Line fine and test socket made no difference.

FCB16F71-F952-4EBA-A499-2977AB29B755.png

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