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mako
Beginner
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Message 1 of 2

DSL on Internet off - possible connections details change?

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Hi,

 

I'm having an issue where I have synchronization with the exchange but have no internet connection.

 

Checked for noise on the line and it is clean, the router is saying the ISP is not reponding to PPPoE packets which would suggest this is a settings issue...

 

have the connection details changed?

 

I have tried all the different settings I could find via google and nothing has worked, have also waited for 3 days to see if it was an exchange end problem, still down and status page says everything is fine in my area.

 

For completeness here are the connection details I have had for the last year or so:

 

Annex A

UserName: BTHomeHub@BTBroadband.com

password: blank

VLAN: 101

VPI: 1

VCI: 32

encapsulation: PPPoE 

 

DNS is provided by ISP

 

The router itself is a Fritz!Box 7390 running Fritz!OS 6.06

 

I have also tried with no VLAN and with VPI: 0 VCI: 38 and every combination thereof...

 

Have I missed something?

 

Thanks

 

Mako

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mako
Beginner
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Message 2 of 2

Re: DSL on Internet off - possible connections details change?

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Turns out the issue was as simple as a firmware update, had quite an old version.

So for google searches Fritz!box 7390 routers need to update to Fritz!OS 6.20 and the issue is solved.

Might have something to do with G.INP as that never showed up in the old firmware.

Regards

Mako
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