I have put in the offer for my home a few weeks ago. Before I did I checked the speed for fibre and it said my new home was capable of 80Mbps. I called BT today and they said that it is only capable of 19Mbps.
So I went back to dslchecker and checked again this morning and it does in fact say max is 19Mbps. I then checked several other house numbers and it only seems to be only 3 that are saying 19Mbps. All the rest are saying 80Mbps. I have attached an image below to show the homes I checked.
The homes at the top and the bottom of the street all say 80Mbps but only 3 in the middle of the street say 19Mbps. These homes are around 8 years old and all use underground cables.
The cabinet is less than 100M away. The exchange is less than 1.3K away via roads. I know someone in house number 77 bottom right on the image, they are on ADSL. I called into BT again and asked them to check this address and they confirmed that they can offer 80Mbps.
All of the estate below is using cabinet 56 which is in the top right of the image.
I know the speed should be 80Mbps and don’t want to sign up to a contract offering 19Mbps max. If I do I won’t be able to escalate it or get it fixed and put back up to 80Mbps.
It looks to me that there is something wrong with FTTC or one of its cards, or that OpenReach have found a fault and change the Max attainable to 19Mbps. I know the cabinet is not full because 77 can get it and they can get 80Mbps. So it’s not a route change,
How can I get this checked out? Or confirmed it there is an issue at their properties, it would need to be a big issue, for such a big change in such a short time. Maybe a power generator has been put in the cable ducts.
How are the estimated speeds pulled and what can I do if I think they are wrong at point of sale?
Can I get this checked in advance? I got my solicitor to check with the seller and they are on ADSL and say they have had no issues.
Thanks in advance for your help.
Address checks are not very reliable. If you know the phone number of the property and assuming it is a BT phone number you should check using that number.
They could be on a different street cabinet to the others and not yet fibre enabled. There is no way openreach will move you should it be that cab is different. Covered numerous times already
As already posted addresses are not accurate and only phone number is reliable
dslchecker results would help but if no phone number then inaccurate
BT work on the same estimate checker as you do.
All lines are unique so comparing with neighbours is not much of a guide. The lower speed ones could be routed differently even although they go to the same cabinet. The lines could be part aluminum which has a detrimental effect on speeds.
If the estimate checker is saying you can only get 19Mbps then that is what you should base your considerations on.
If you do decide to order you will be given an estimate of your speeds and a minimum guaranteed connection speed.
If your connection does not reach that speed and after you have given BT an opportunity to attain that speed and assuming they can not, you are able to leave your contract without penalty.
If you do order and when you get the estimated and guaranteed connection speed which will be as soon as you order, if you are not happy with the speeds you can cancel the order at that time however the speeds will be the same for any of the ISPs because they all use the same infrastructure from the cabinet.