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Distinguished Sage
Distinguished Sage
214 Views
Message 11 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

if you are an existing bt customer then phone the options team 0800800030 and see what they say   they are uk based



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kinthos
Contributor
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Message 12 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

Might be worth letting the records get updated first.  Not sure how long that takes to happen mind.

 

BT are sticklers for doing what the system says - so I wouldn't meddle with that (they won't).

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Distinguished Sage
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Message 13 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

I'd give it a week or two for all of the systems to be updated/aligned and check again.
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papalozarou
Aspiring Contributor
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Message 14 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

Thanks all.

 

It appears cabinet 19 is due for upgrade in October (according to CodeLook) so will give it a week and then phone up

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papalozarou
Aspiring Contributor
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Message 15 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

So this gets a little stranger.

 

Using CodeLook:

 

For phone number - says fibre enabled, but history shows from date of May 2014, which is well over a year before I moved into the property, which is new conversion

For cabinet 19 – says field survey, shows locations close to my flat

For cabinet 28 – says fibre enabled, shows locations half mile away from my flat

For postcode – says exchange 114, fibre not available

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Distinguished Sage
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Message 16 of 16

Re: DSLchecker returning different cabinet numbers for telephone number and address

Cabinets often serve multiple postcodes, and occasionally, postcodes are served by multiple cabinets. Codelook is ok as a reference point but the data isn't 100% accurate.

The best checker are the BT wholesale DSL checker and the Openreach where and when checker against your telephone number.
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