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HermesMercury
Contributor
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Message 1 of 2

Data Consumption on new Infinity service

I'm not sure whether this is in the right section.....

 

There seems to be a very, very big difference between the amount of data that we are using according to our account on BT.com and the amount of data shown as being received/transmitted on our Home Hub 5.

 

Has anyone else experienced this sort of problem? If so, how was it resolved?

 

Is it possible to obtain records from BT of actual consumption over time? (Say showing data up/down per hour, or something like that)

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vofsanity2
Recognised Expert
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Message 2 of 2

Re: Data Consumption on new Infinity service


@HermesMercury wrote:

I'm not sure whether this is in the right section.....

 

There seems to be a very, very big difference between the amount of data that we are using according to our account on BT.com and the amount of data shown as being received/transmitted on our Home Hub 5.

 

Has anyone else experienced this sort of problem? If so, how was it resolved?

 

Is it possible to obtain records from BT of actual consumption over time? (Say showing data up/down per hour, or something like that)


1. You can obtain from BT your up/down data usage per day  for each day for the last 31 days on a rolling basis.

 

2. The HH5 A resets the data down value to 0 when it reaches 4.3GB.  

 

3.  The HH5 A resets the data up value to 0 when it reaches 4.3GB.  

 

4. 2. and 3. are done independant of each other.

 

5. If the Hub reconnects the values are both reset to zero.

 

6. Correcting for the above should mean that the total Hub values should always be greater than or equal to the total values registered by the online monitor.  This is because the Hub registers data that you are not charged for.

 

7.  It is advisable if you want to check the online monitor that you record the Hub statistics on at least a daily basis.

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