I am on the Superfast Fibre Unlimited package. 55/10. Average about 49Mbps download.
I am less than 95 metres from a new Combined PCP & FTTC Cabinet and have confirmed I am connected to it.
I am thinking of moving to the next package up to avail of higher speeds which I assumed I would get as so close to the cabinet.But when I type in my details into BT and other providers it says my line supports much slower speeds than what I am getting
Typical Download Speed
Maximum Download Speed
Minimum Download Speed:
Typical Upload Speed:
I have attached a snapshot of my technical log from HH6 which I am still using for now but I can see that I believe it says my line can support much higher speeds so not sure why database is giving wrong info.If I did sign up to the higher package with BT and there was no change in speed could I downgrade to old package or am I stuck on new contract? Anyone else experienced this and took a gamble for higher speeds?
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the stats suggest you are connected to the new combined cab but the dslchecker results look like old cabinet and not undated have you checked the cab number from dslchecker is new cab if so looks like checker needs updated
I did suspect it was still using stats from old cabinet one mile away.I did ring openreach and was surprised they spoke to me as they usually tell you to go to your ISP but both them and BT say they cannot do anything about the situation.Had a similar situation 7/8 years ago where my infinity application with BT kept failing as BT and Openreach had conflicting database information about my line.I can confirm DSL checker shows the correct cabinet number I am connected to.
The checker is just a guesstimate even when using correct data. Your hub stats are accurate and indicate that you will definitely be able to get 80/20.
There was a post similar you yours recently and mods were able to help get checker corrected so have asked mods to see if they can help you. They will post here
Thank you. Help is much appreciated. Looks like not much of a gamble after all but still be great to get it corrected.
Hi @imjolly that case is still ongoing and it's proving to be quite difficult getting this updated for the other forum member you've mentioned. @JohnC2 is managing that case and I'll chat him to him tomorrow to see if there is a process we can follow before taking any more of these on.
@Dungiven I can confirm that the info that's already been mentioned on the thread is correct and the checker results are an estimate and won't stop you upgrading, your router stats show your line is more than capable of being on the 80/20 profile. If you have any bother upgrading post back and let me know.
Thanks for the reply. I understand you are saying it is not straight forward to get line stats updated for new cabinet.I will hold off upgrading though as prefer it was fixed in the unlikely case there was a speed issue then it could prove tricky to be resolved if still showing the wrong current line stats.
Your download speed range 18Mb - 29Mb
Upload speed range 3Mb - 5Mb
Your Stay Fast Guarantee 17Mb
Hope this helps.