cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
IVIik
Aspiring Contributor
1,402 Views
Message 1 of 9

Decreased Speed following CAB replacement

So, my cabinet was taken out by a van a few weeks ago (see pic)

My broadband was working on a single wire for a couple of weeks at speed ranges between 10 and 20mpbs, until the cabinet was replaced and my line started syncing and increasing the speed.

But I've always had a solid 80/20 connection, now I've been stuck at 60/17 for the last day or so.

Can replacing the cabinet affect my connection so much, I would have thought a newer cab, would not have made the connection worse.

My guaranteed speed is only 32mbps, so its not as if I can raise a fault for it, can I?

Am I stuck at a slower speed now? Thoughts?

 

Thanks

Michael

IMG_20200310_175158.jpg

0 Ratings
Reply
8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
1,385 Views
Message 2 of 9

Re: Decreased Speed following CAB replacement

enter your phone number and post results  delete number but leave exchange and cab

https://www.dslchecker.bt.com/adsl/adslchecker.welcome

post hub stats if hh6 then advanced settings then technical log information

check for line noise



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
IVIik
Aspiring Contributor
1,359 Views
Message 3 of 9

Re: Decreased Speed following CAB replacement

Hi thanks for the reply, stats below:

 Exchange DUDLEY is served by Cabinet 5

dslchecker:

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        

VDSL Range A (Clean)51.53510.46.532.4AvailableAvailable-- 
VDSL Range B (Impacted)5032.410.2626.1AvailableAvailable--

 

Observed SpeedsVDSL

Max Observed Downstream Speed (Mbps)60     
Max Upstream Observed Speed (Mbps)16.99     
Observed Date2020-04-03

 

 

HomeHub:

Product name:

BT Hub 6A

Serial number:

+084316+NQ63181368

Firmware version:

SG4B1000E020

Firmware updated:

12-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

1 Days, 12 Hours 11 Minutes 40 Seconds

Data rate:

17.00 Mbps / 60.00 Mbps

Maximum data rate:

19954 / 71810

Noise margin:

8 dB / 9 dB

Line attenuation:

32.4 dB

Signal attenuation:

23.7 dB / 32.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 GB Uploaded / 157 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

HooseInfinity

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

HooseInfinity

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

 

Software variant:

-

Boot loader:

7.33.1

 

 

 

 

 

 

 

 

 

 

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,355 Views
Message 4 of 9

Re: Decreased Speed following CAB replacement

You are getting far faster speed than estimated and have room for improvement when DLM does its stuff. Just be patient

0 Ratings
Reply
IVIik
Aspiring Contributor
1,340 Views
Message 5 of 9

Re: Decreased Speed following CAB replacement

Yeah, I know I should be more patient, but I'd be pretty gutted if I don't get back to 80. Working from home ('m BT too) with 2 laptops, the Mrs using netflix and the child on youtube, really hits home about how much speed is actually needed nowadays.

 

Michael 🙂

0 Ratings
Reply
IVIik
Aspiring Contributor
1,279 Views
Message 6 of 9

Re: Decreased Speed following CAB replacement

So here we are 12 days later and I'm stuck at 60/17.

Is there anything that can be done to force a resync?

The HH has been restarted a couple of times during the last 12 days, but there has seemingly been no auto resync for a while.

 

Thanks

0 Ratings
Reply
jeb0007
Contributor
1,268 Views
Message 7 of 9

Re: Decreased Speed following CAB replacement

It maybe because it is the same problem that others have after the latest Firmware update

Firmware version:
SG4B1000E020

Firmware updated:
12-Mar-2020

 

Yours was done on the 12 March 2020 and your line attenuation etc, is now much different

Line attenuation:
32.4 dB

Signal attenuation:
23.7 dB / 32.4 dB

Do you have a record of what it was before the 12 March

There are lots of comments about this new firmware which have reduced speeds.

 

0 Ratings
Reply
IVIik
Aspiring Contributor
1,246 Views
Message 8 of 9

Re: Decreased Speed following CAB replacement

All, I have from prior 12 Mar is this line, which I took from the techical log

00:01:32, 01 Jan.
dsl:VDSL link Up: Down Rate=71520Kbps, Up Rate=20954Kbps, SNR Margin Down=8.30dB, SNR Margin Up=14.00dB

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,244 Views
Message 9 of 9

Re: Decreased Speed following CAB replacement

you cannot resync the hub to increase your speed in fact if you get any increase it will be by making sure the hub stays connected 24/7

as you current connection speed is well about your expected range from dslchecker BT are not going to help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply