Decreased Speed following CAB replacement

[IVIik]

So, my cabinet was taken out by a van a few weeks ago (see pic)

My broadband was working on a single wire for a couple of weeks at speed ranges between 10 and 20mpbs, until the cabinet was replaced and my line started syncing and increasing the speed.

But I've always had a solid 80/20 connection, now I've been stuck at 60/17 for the last day or so.

Can replacing the cabinet affect my connection so much, I would have thought a newer cab, would not have made the connection worse.

My guaranteed speed is only 32mbps, so its not as if I can raise a fault for it, can I?

Am I stuck at a slower speed now? Thoughts?

Thanks

Michael

[imjolly]

enter your phone number and post results  delete number but leave exchange and cab

https://www.dslchecker.bt.com/adsl/adslchecker.welcome

post hub stats if hh6 then advanced settings then technical log information

check for line noise

[IVIik]

Hi thanks for the reply, stats below:

 Exchange DUDLEY is served by Cabinet 5

dslchecker:

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        

VDSL Range A (Clean)	51.5	35	10.4	6.5	32.4	Available	Available	--
VDSL Range B (Impacted)	50	32.4	10.2	6	26.1	Available	Available	--

Observed SpeedsVDSL

Max Observed Downstream Speed (Mbps)	60
Max Upstream Observed Speed (Mbps)	16.99
Observed Date	2020-04-03

HomeHub:

Product name:

BT Hub 6A

Serial number:

+084316+NQ63181368

Firmware version:

SG4B1000E020

Firmware updated:

12-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

1 Days, 12 Hours 11 Minutes 40 Seconds

Data rate:

17.00 Mbps / 60.00 Mbps

Maximum data rate:

19954 / 71810

Noise margin:

8 dB / 9 dB

Line attenuation:

32.4 dB

Signal attenuation:

23.7 dB / 32.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 GB Uploaded / 157 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

HooseInfinity

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

HooseInfinity

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

Software variant:

-

Boot loader:

7.33.1

[licquorice]

You are getting far faster speed than estimated and have room for improvement when DLM does its stuff. Just be patient

[IVIik]

Yeah, I know I should be more patient, but I'd be pretty gutted if I don't get back to 80. Working from home ('m BT too) with 2 laptops, the Mrs using netflix and the child on youtube, really hits home about how much speed is actually needed nowadays.

Michael 🙂

[IVIik]

So here we are 12 days later and I'm stuck at 60/17.

Is there anything that can be done to force a resync?

The HH has been restarted a couple of times during the last 12 days, but there has seemingly been no auto resync for a while.

Thanks

[jeb0007]

It maybe because it is the same problem that others have after the latest Firmware update

Firmware version:
SG4B1000E020

Firmware updated:
12-Mar-2020

Yours was done on the 12 March 2020 and your line attenuation etc, is now much different

Line attenuation:
32.4 dB

Signal attenuation:
23.7 dB / 32.4 dB

Do you have a record of what it was before the 12 March

There are lots of comments about this new firmware which have reduced speeds.

[IVIik]

All, I have from prior 12 Mar is this line, which I took from the techical log

00:01:32, 01 Jan.
dsl:VDSL link Up: Down Rate=71520Kbps, Up Rate=20954Kbps, SNR Margin Down=8.30dB, SNR Margin Up=14.00dB

[imjolly]

you cannot resync the hub to increase your speed in fact if you get any increase it will be by making sure the hub stays connected 24/7

as you current connection speed is well about your expected range from dslchecker BT are not going to help