We can see it though it would have been better to upload it here.
Now the stats from your hub please.
HH5 Troubleshooting /Helpdesk.
HH6 Advanced Settings/Technicaly log.
your speed is well below estimate from checker
have you tried conencting to the test socket with a filter to see if that improves your conenction speed
test socket shown by black arrow
My bad, didn't look that far that's why it's always best to post images here. No need to go "off site" then.