Did I make mistake leaving virgin? Losing internet everyday
Hi, I had this worry when I changed to BT and it has unfortunately it's turned out to be true despite people on forum saying unlikely. For morning and aftermoon I don't notice reliability issues. Videos steam fine but every evening I lose internet for 30sec to 5 min few times. Streaming videos stop works and rather frustratingly it makes it impossible to play any online games during this hour.
I haven't had this problem on virgin for past 5 years at all. They been completely solid in terms of reliability.
Did I make mistake leaving virgin?
What's the best way to try to have this problem solved? Should I call BT?
I know how frustrating and very possibly unhelpful support on phone can be. What do you guys recommend?
PS/Edit: On positive side I near just down the road from cabinet and get 69-74mb speed and when it works I can stream HD no problem unlike virgin where they cap ur 30mb after few hours so HD can't be streamed any more for rest of the day.