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Genie
Aspiring Contributor
216 Views
Message 1 of 3

Did I make mistake leaving virgin? Losing internet everyday

Hi, I had this worry when I changed to BT and it has unfortunately it's turned out to be true despite people on forum saying unlikely. For morning and aftermoon I don't notice reliability issues. Videos steam fine but every evening I lose internet for 30sec to 5 min few times. Streaming videos stop works and rather frustratingly it makes it impossible to play any online games during this hour.

 

I haven't had this problem on virgin for past 5 years at all. They been completely solid in terms of reliability.

 

Did I make mistake leaving virgin?

What's the best way to try to have this problem solved? Should I call BT?

I know how frustrating and very possibly unhelpful support on phone can be. What do you guys recommend?

 

PS/Edit: On positive side I near just down the road from cabinet and get 69-74mb speed and when it works I can stream HD no problem unlike virgin where they cap ur 30mb after few hours so HD can't be streamed any more for rest of the day.

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Seamie
Contributor
196 Views
Message 2 of 3

Re: Did I make mistake leaving virgin? Losing internet everyday

You should call Virgin back Smiley Happy or put up with a service that promises you everything but delivers nothing.

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Distinguished Sage
Distinguished Sage
186 Views
Message 3 of 3

Re: Did I make mistake leaving virgin? Losing internet everyday

Do you lose connection while connected using an Ethernet connection?

 

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