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rherring
Aspiring Contributor
3,330 Views
Message 1 of 9

Digital Voice upgrade

I'm due (hooray) to be upgraded to DV Real Soon Now. Apparently that means I can get  a free digital handset.

Visiting https://bt.com/DVequipment it tells me to order it by texting HANDSET to 61998. There doesn't seem to be any online alternative.

Just one problem... I don't have a BT mobile. So how do I place my order without spending hours on hold?

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Digital Voice upgrade

surely you can text from any mobile phone not necessarily a BT mobile - it's just a text



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rherring
Aspiring Contributor
3,308 Views
Message 3 of 9

Re: Digital Voice upgrade

> surely you can text from any mobile phone not necessarily a BT mobile - it's just a text

So you might think, but no. My mobile provider doesn't recognise 61998 as a destination.

(edit) A bit of research reveals that some virtual network providers don't support 5-digit SMS shortcodes.

Is there an alternative full-length equivalent to 61998?

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pippincp
Distinguished Sage
3,281 Views
Message 4 of 9

Re: Digital Voice upgrade

Give the FTTP team a ring, they are dealing with DV support. 0800 587 4787

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rherring
Aspiring Contributor
3,276 Views
Message 5 of 9

Re: Digital Voice upgrade

> Give the FTTP team a ring, they are dealing with DV support. 0800 587 4787

Thanks, but that's what I'm trying to avoid - last time I called I was on hold for an hour 😞

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pippincp
Distinguished Sage
3,247 Views
Message 6 of 9

Re: Digital Voice upgrade

Your choice.

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rherring
Aspiring Contributor
3,151 Views
Message 7 of 9

Re: Digital Voice upgrade

Did that.

45 minutes on hold, better than last time .

Explained to helpful lady what I wanted, namely  (1) I want to accept the free handset offer in the "you're being upgraded to DV" letter but (2) I can't text to 61998. Unfortunately I don't think she knew anything about the handset offer until I referred her to the letter. She certainly couldn't actually do anything except to make a note on my account and advise waiting until I actually got a date for DV rollout.  Then back on hold while she consulted someone else, then for some reason forwarded me to Sales. They explained that they couldn't do anything without an order in the system and I didn't have one, and forwarded me (heaven knows why) to Faults. Faults explained (as I was well aware) that I didn't have a fault so there was nothing he could do, and offered to pass me on to Sales... 

 

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Swindonboy
Aspiring Contributor
3,040 Views
Message 8 of 9

Re: Digital Voice upgrade

I am hopefully being upgraded to fibre next week. I thought I had ordered Digital Voice Also .
But checked today and was told conversions were now on hold and they would contact me in due course about Digital Voice
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pippincp
Distinguished Sage
3,024 Views
Message 9 of 9

Re: Digital Voice upgrade

I don't know why anyone would want DV. You will be tied to the Smart hub and BT. Just go for a VoIP service, you can then go anywhere.

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