cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
325 Views
Message 1 of 5

Digital voice (FTTP new install) - can dial out but not receive calls

Hi, I had an FTTP installation today - all working great.

If I dial out from my DV handsets to my mobile, caller ID shows my landline number and the call connects successfully.

However, if I then call my landline number from my mobile, the DV handsets don't ring. If I plug a landline phone into my old master socket, it rings and I can receive the call.

Any ideas?

Thanks in advance,

jam_cam

0 Ratings
Reply
4 REPLIES 4
Highlighted
Distinguished Sage
Distinguished Sage
294 Views
Message 2 of 5

Re: Digital voice (FTTP new install) - can dial out but not receive calls

0 Ratings
Reply
Highlighted
Beginner
288 Views
Message 3 of 5

Re: Digital voice (FTTP new install) - can dial out but not receive calls

Thanks for the suggestion. I don’t have a copper/fibre switch. I tried calling the 142599 number but was not recognised. No mention of any of this in the getting started leaflets, so presume inbound calls should be working the same as outbound...?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
285 Views
Message 4 of 5

Re: Digital voice (FTTP new install) - can dial out but not receive calls

It sound like a network issue, where the incoming path is still being routed to your local exchange.

Give the FTTP team a call on 0800 587 4787 and see if they can get the network routing sorted.

0 Ratings
Reply
Highlighted
Beginner
278 Views
Message 5 of 5

Re: Digital voice (FTTP new install) - can dial out but not receive calls

Yes, thanks. Just spoke to them and they can see the issue. Said will take to Weds to be resolved.

0 Ratings
Reply