Hi, I had an FTTP installation today - all working great.
If I dial out from my DV handsets to my mobile, caller ID shows my landline number and the call connects successfully.
However, if I then call my landline number from my mobile, the DV handsets don't ring. If I plug a landline phone into my old master socket, it rings and I can receive the call.
Thanks in advance,
Thanks for the suggestion. I don’t have a copper/fibre switch. I tried calling the 142599 number but was not recognised. No mention of any of this in the getting started leaflets, so presume inbound calls should be working the same as outbound...?
It sound like a network issue, where the incoming path is still being routed to your local exchange.
Give the FTTP team a call on 0800 587 4787 and see if they can get the network routing sorted.
Yes, thanks. Just spoke to them and they can see the issue. Said will take to Weds to be resolved.